Shiftsmart

Customer Operations Associate

Shiftsmart

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $90,000 - $130,000 per year

Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Improve internal and external processes related to the execution of the growth plan
  • Drive business decision analysis, internal and external customer reporting
  • Provide continuous insights and recommendations on operational performance
  • Design new business processes for scale, build and launch new initiatives, and optimize existing ways of working
  • Build, scale, and optimize processes to ingest customer and partner information (schedules, order data, store information)
  • Own analytics across the customer value chain including shift inputs and partner performance metrics
  • Build and execute analytics initiatives supporting daily operations: data architecture, identify opportunities using data and first principles, improve shift ROI
  • Partner with cross-functional stakeholders to be a thought partner for data-informed strategic decision-making

Requirements

  • 1-3+ years experience in an analytical role (e.g. data analyst, bizops, consulting, investment banking), ideally in startups
  • Strong experience with Excel and SQL
  • Ability to blend quantitative data with qualitative insights to test hypotheses
  • Problem solver: thrive working through and solving complex problems and adapt quickly
  • Highly organized; think in systems and process, ability to bring structure to ambiguity
  • Excellent written communication (memos, slides) and ability to make complex topics simple
  • Eligibility to work in the US or Canada (application asks "Are you eligible to work in the US or Canada?")
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