Shiftsmart

Operations

• Improve internal and external processes related to the execution of the growth plan
• Drive business decision analysis, internal and external customer reporting
• Provide continuous insights and recommendations on operational performance
• Design new business processes for scale, build and launch new initiatives, and optimize existing ways of working
• Build, scale, and optimize processes to ingest customer and partner information (schedules, order data, store information)
• Own analytics across the customer value chain including shift inputs and partner performance metrics
• Build and execute analytics initiatives supporting daily operations: data architecture, identify opportunities using data and first principles, improve shift ROI
• Partner with cross-functional stakeholders to be a thought partner for data-informed strategic decision-making

Customer Operations Associate

Business Analyst

• Transform raw data into well-structured, reliable datasets for analysts, data scientists, and business teams
• Build, scale, and optimize business processes tied to customer forecasting and reporting
• Build data architecture, identify opportunities using data and first principles, and produce reports to summarize and monitor progress
• Work with data pipelines, SQL, and data visualization tools while considering end-user consumption
• Partner with cross-functional stakeholders to inform strategic decision-making and deepen customer relationships

Customer Business Analyst

• Own the marketplace targets for launch deals to ensure high-quality fulfillment for customers
• Execute scaled tactics such as onboarding campaigns, marketplace analytics, and bonuses/incentives to deliver 100% fill rate on newly launched deals
• Use tools like Google Sheets, SQL, and additional resources to gather and analyze data to develop insights and inform decisions
• Monitor and triage in-shift issues, taking action where possible and escalating when required
• Responsible for ensuring delivery of high-quality fulfillment for specific regions across customers
• Work in early stages of deal launch to prove quality and execution

Strategy and Operations Associate, Marketplace

Vice President

• Based in New York City (HQ) with typically 3+ days per week in the office.
• Own relationships with key enterprise customers and drive expansion of those accounts
• Engage with executive and senior level management at enterprise customers and build trusted partner relationships
• Design and execute routinized processes for managing largest customers with 100s of stakeholders across multiple business units
• Be the customer advocate within Shiftsmart and work with Operations and Product/Engineering to ensure contractual SLAs are met
• Identify opportunities to expand offerings within existing customers and develop compelling sell in cases with key decision makers
• Work with customers to tailor Shiftsmart’s solution to their labor model and build and deliver on a mutual success plan

Customer Operations Associate

Customer Business Analyst

Strategy and Operations Associate, Marketplace

Vice President, Revenue