Customer Success Manager

• Ensure customers achieve their desired outcomes through Shield AI Hivemind Enterprise Software
• Proactively engage with customers from onboarding to offboarding
• Build and maintain strong relationships with customers
• Act as the primary point of contact for customer onboarding, training, offboarding and renewals
• Develop and implement customer success plans
• Conduct regular reviews to ensure customers are achieving their goals
• Manage account health and provide program management support
• Own and drive contract renewals and retention for multi-million-dollar contracts
• Collaborate with sales and product teams to address customer needs and feedback
• Collaborate with sales to expand revenue in a land-and-expand motion

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