Senior Product Designer II, Growth
MarginEdge
Senior Staff Customer Success Manager
Shield AI
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $130,000 - $200,000 per year
Job Level
Senior
About the role
- Ensure customers achieve their desired outcomes through Shield AI Hivemind Enterprise Software
- Proactively engage with customers from onboarding to offboarding
- Build and maintain strong relationships with customers
- Act as the primary point of contact for customer onboarding, training, offboarding and renewals
- Develop and implement customer success plans
- Conduct regular reviews to ensure customers are achieving their goals
- Manage account health and provide program management support
- Own and drive contract renewals and retention for multi-million-dollar contracts
- Collaborate with sales and product teams to address customer needs and feedback
- Collaborate with sales to expand revenue in a land-and-expand motion
Requirements
- Bachelor's degree in business, engineering, or a related field
- 8+ years of experience in customer success or account management
- 3+ years of experience working with large enterprise customers
- Proven experience in revenue renewal and retention for multi-million-dollar contracts
- Experience working in a startup environment
- Excellent communication and project management skills
- Strong problem-solving skills and the ability to think strategically
- Ability to work in a fast-paced, dynamic environment
- Strong understanding of AI and robotics technology (preferred)
- Experience building and running a small customer success team at a startup (preferred)
- Familiarity with the defense aviation industry (preferred)
- Familiarity with developer-facing software products (preferred)
- Certification in project management (preferred)
- Certification in customer success management (preferred)
- Experience in supporting customers for new products (preferred)
