Sharecare

Customer Support

• Review Requests for Records and the documents sent in response to the request.
• Data Entry of Essential information for release.
• Evaluate requests utilizing established quality control workflows.
• Communicate with partnering departments to answer questions and resolve issues with requests.
• Research and resolve workflow and record issues quickly to ensure timely delivery.
• Identify and escalate critical and important issues to leads, managers, or directors in a timely manner.
• Maintain queue turnaround time of one business day.
• Meet established individual production and quality goals.
• Support other queues, primarily in Central Operations, as shifting needs of the business require.
• Support training of other colleagues as needed.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Medical Records Support Specialist, Release of Information

Accounts Receivable

• Ensure timely and accurate processing of all billing and cash posting payments
• Ensure timely and accurate cash application and investigate any discrepancies
• Manage the AR staff daily operations – assisting with training, coaching, hiring, and monitoring of daily activities
• Adhere to deadlines for monthly AR Close processes
• Monitor AR aging and assist with collection efforts
• Prepare ad hoc reports as needed
• Perform other duties as assigned
• Interface with operational managers and other teams; report to AR Manager on status and escalations
• Meet customer-service standards; resolve problems; identify system improvements as needed

Accounts Receivable Supervisor

Customer Success Manager

• Client Management: Manages high level relationships with assigned accounts while maintaining oversight and adherence to all Client SLAs
• Understand and report up to date financial standing of services and Interprets data and make targeted, focused recommendations for future product enhancements
• Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add-on services
• Uses technical and business development skills to increase client’s utilization of current technology
• Tracks, analyzes, creates, and delivers relevant reports and insights
• Effectively manages unplanned and ongoing projects/client deliverables on time, and within budget
• Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner
• Builds and enhances positive working relationships with key clients and internal stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Effectively manage client requests for program changes that may impact Sharecare’s ability to efficiently deliver services
• Responsible for creating client profile, Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks.
• Responsible for tracking add-on opportunities in Salesforce along with updated financial information.
• Participate in client strategy and revenue goals for coming year
• Contract Renewal
• Participate in pre-renewal internal strategy meetings to discuss client issues, problems, needs, opportunities, competitive threats, and alternatives to be proposed.
• Support the renewal strategy development, packaging, presentation, and negotiation activities to retain and grow profitable existing business.
• Provide renewal and RFP responses as applicable
• Utilizes and keeps Salesforce up to date and accurate regarding assigned accounts
• Strategic Planning: Drive and support the strategic plans for clients to ensure account retention, growth and short-term tactical plans to ensure client satisfaction
• Prepare, in collaboration with Director Client Success the QBR and Annual Review Reporting
• Collaborate with the reporting team to analyze necessary data, develop reports and dashboards and deliver monthly, quarterly and annually
• Review and analyze reports for accuracy and outcomes needed to satisfy the client
• Consistent, accurate and timely Salesforce usage
• Implementation and Service Delivery: Collaborate with implementation team for effective implementation and service delivery of new accounts. This also includes addition of services for Child accounts
• Improve and maintain the implementation process and ensure consistency and success of implementations
• Ensure implementation activities are achieved on schedule and as required

Client Success Manager

Sales

• Provider Solutions leads secure electronic exchange, delivery and integration of Protected Health Information for US healthcare providers
• 100% of requests and records reviewed prior to release to ensure compliance
• Provider Solutions seeks a strong, dynamic Provider Sales Manager to expand business nationwide within the United States
• Protect existing named account revenue and grow inside the current client base; acquire new clients with long-term revenue streams
• Build client management and relationship-building skills; serve as trusted advisor and subject matter expert
• Collaborate with operations and client success teams; key to success
• Travel up to 30%; remote position; preferred sit in Texas, Oklahoma, Kansas, Missouri, Arkansas, Iowa, or Nebraska
• Includes direction of sales strategy, coordination with operations, and tracking activity in Salesforce

Medical Records Support Specialist, Release of Information

Accounts Receivable Supervisor

Client Success Manager

Manager, Provider Sales