Senior Telecom/Cloud Pricing Specialist
Digital Direction
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Client Management: Manages high level relationships with assigned accounts while maintaining oversight and adherence to all Client SLAs
- Understand and report up to date financial standing of services and Interprets data and make targeted, focused recommendations for future product enhancements
- Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add-on services
- Uses technical and business development skills to increase client’s utilization of current technology
- Tracks, analyzes, creates, and delivers relevant reports and insights
- Effectively manages unplanned and ongoing projects/client deliverables on time, and within budget
- Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner
- Builds and enhances positive working relationships with key clients and internal stakeholders.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Effectively manage client requests for program changes that may impact Sharecare’s ability to efficiently deliver services
- Responsible for creating client profile, Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks.
- Responsible for tracking add-on opportunities in Salesforce along with updated financial information.
- Participate in client strategy and revenue goals for coming year
- Contract Renewal
- Participate in pre-renewal internal strategy meetings to discuss client issues, problems, needs, opportunities, competitive threats, and alternatives to be proposed.
- Support the renewal strategy development, packaging, presentation, and negotiation activities to retain and grow profitable existing business.
- Provide renewal and RFP responses as applicable
- Utilizes and keeps Salesforce up to date and accurate regarding assigned accounts
- Strategic Planning: Drive and support the strategic plans for clients to ensure account retention, growth and short-term tactical plans to ensure client satisfaction
- Prepare, in collaboration with Director Client Success the QBR and Annual Review Reporting
- Collaborate with the reporting team to analyze necessary data, develop reports and dashboards and deliver monthly, quarterly and annually
- Review and analyze reports for accuracy and outcomes needed to satisfy the client
- Consistent, accurate and timely Salesforce usage
- Implementation and Service Delivery: Collaborate with implementation team for effective implementation and service delivery of new accounts. This also includes addition of services for Child accounts
- Improve and maintain the implementation process and ensure consistency and success of implementations
- Ensure implementation activities are achieved on schedule and as required
Requirements
- Bachelor’s degree required.
- Master’s Degree in business, health administration or clinical specialty is a plus or equivalent work experience in a business development, account management, or customer support role in software or financial services
- At least 3-5 years of experience in a client facing role, project management, account management, and comfortable interfacing with all levels of the business
- Experience with cloud SaaS based solutions or web applications
- Strong communication skills and the ability to speak and write professionally to clients.
- Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting preferred
- Demonstrated consultative sales and client relationship management abilities
- Excellent time management, organization, and planning skills are essential
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated success in customer relationship management
- Able to effectively prioritize and multi-task under tight deadlines
- Experience using standard MS Office tools
- Strong interpersonal and quantitative skills
- Ability to take initiative and exercise independent judgment, decision making and problem-solving expertise
- Strong understanding of business SaaS business strategies
- Ability to travel as business needs require
