Sharebite

Customer Support

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
• Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines.
• Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
• Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations.
• Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery.
• Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction.
• Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

Part-Time Customer Care Associate

Account Manager

• Work closely with the corporate sales team on understanding specific client requirements and pain points.
• Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process.
• Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective.
• Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date.
• Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client.
• Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps.
• Effectively manage time to make each client feel special through a professional handholding experience.
• Maintain all corporate client information within our CRM platform, Salesforce.
• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered.
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams.
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery.
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the Sharebite portfolio.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch client service, including escalation and coordination of support issues as needed.
• Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won.
• Take on a buddy assignment for new team members as they go through the onboarding process.
• Participate in training sessions for new team members during their onboarding.

Corporate Account Manager

• Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.
• Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.
• Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.
• Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.
• Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.
• Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.
• Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.
• Surface operational insights and trends from your live ops work to inform product and process improvement efforts.

Senior Customer Care Lead

• Own a portfolio of restaurant partners and manage their ongoing performance
• Drive operational improvement with restaurant partners
• Monitor portfolio KPIs and identify trends
• Collaborate with Restaurant Sales, Logistics, and Customer Success teams
• Build and maintain healthy restaurant rotations
• Act as an ambassador for Sharebite’s mission and brand
• Visit restaurant partners and client sites as needed

Restaurant Account Manager

Sales

• Manage inbound leads and identify new outbound opportunities
• Conduct targeted outreach to high-potential restaurants via phone, email, or other channels
• Communicate Sharebite’s value proposition and guide prospects through the full sales cycle
• Qualify leads, maintain a healthy pipeline, and document progress accurately
• Partner with onboarding and operations to collect necessary materials for new partners
• Continuously look for ways to improve sales and onboarding workflows
• Bring high energy, ownership, and a positive attitude to daily work

Part-Time Customer Care Associate

Corporate Account Manager

Senior Customer Care Lead

Restaurant Account Manager

Restaurant Sales Associate – SMB & Mid-Market