Sharebite

Customer Support

• Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.
• Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.
• Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.
• Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.
• Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.
• Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.
• Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.
• Surface operational insights and trends from your live ops work to inform product and process improvement efforts.

Senior Customer Care Lead

Account Manager

• Own a portfolio of restaurant partners and manage their ongoing performance
• Drive operational improvement with restaurant partners
• Monitor portfolio KPIs and identify trends
• Collaborate with Restaurant Sales, Logistics, and Customer Success teams
• Build and maintain healthy restaurant rotations
• Act as an ambassador for Sharebite’s mission and brand
• Visit restaurant partners and client sites as needed

Restaurant Account Manager

Sales

• Manage inbound leads and identify new outbound opportunities
• Conduct targeted outreach to high-potential restaurants via phone, email, or other channels
• Communicate Sharebite’s value proposition and guide prospects through the full sales cycle
• Qualify leads, maintain a healthy pipeline, and document progress accurately
• Partner with onboarding and operations to collect necessary materials for new partners
• Continuously look for ways to improve sales and onboarding workflows
• Bring high energy, ownership, and a positive attitude to daily work

Senior Customer Care Lead

Restaurant Account Manager

Restaurant Sales Associate – SMB & Mid-Market