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Part-Time Customer Care Associate
SharebitePart-Time Customer Care Associate providing support for Sharebite's Group Orders and Passport product lines. Excelling in customer service while contributing to a socially impactful company.
About the role
Key responsibilities & impact- Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
- Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines.
- Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
- Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations.
- Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery.
- Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction.
- Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.
Requirements
What you’ll need- 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role.
- Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners.
- Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service.
- Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations.
- A white-glove service mentality and commitment to creating outstanding customer experiences.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations.
- Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities.
- Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively.
- Comfortable handling customer escalations and advocating for Sharebite’s service standards with confidence and professionalism.
- Experience in fintech and payments is preferred but not required.
Benefits
Comp & perks- Competitive pay
- Flexible work hours
ATS Keywords
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Soft Skills
customer supportcommunication skillsempathyproblem-solvingcustomer-first mindsetcollaborative team playerself-starteraccountabilityadaptabilityservice mentality