SG Services

Account Manager

• Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
• Build and foster relations related to our assigned account base
• Monitor and communicate expectations and campaign results for your accounts to labels
• Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
• Engage with labels and internal team to set sales expectations for new releases
• Drive improvements for Retail B2B that increase efficiency across account base

Direct Account Coordinator

Account Coordinator

Client Services Representative

• Handle all general administrative needs of the Client Services team
• Act as the front line for incoming client services related inquiries by phone and email
• Issue requests to clients for documentation & payment information
• Submit payment and expense requests
• File contracts, associated metadata, and additional royalty payment information correctly in our database and storage locations
• Program penny rate and mechanical royalties, and review royalty reports for errors
• Liaise with Third Party Vendors and Internal Accounting Team to investigate and troubleshoot issues and errors, and ensure accurate data for client financial payments
• Maintain and update client database using Accurint, Songview, newspapers.com, and other tools to help contact artists, songwriters, producers, label owners, and next of kin
• Manage internal consistency of data across contacts, contracts, schedules of masters & compositions
• Gather metadata to fill out publishing ingestion spreadsheets and deliver to publishing team
• Research (should any other research type of tasks be mentioned)

Client Services Coordinator

Bookkeeper

• Responsible for preparing and submitting weekly pitching requirements to key DS partners - primarily those intersecting across streaming audio, video, and social media
• Assist with formulating, soliciting, and submitting for editorial features and bespoke marketing opportunities
• Consistently update a library of streaming, video, and social media platform best practice resources
• Join and contribute on regular calls, in-person meetings, and playbacks with key DSP partners and distributed label and artist teams
• Liaise with distributed label and artist partners on strategy, scheduling, and reporting
• Seek out, submit, and maintain artist and label verification requests for Facebook, Instagram, TikTok, and additional relevant DSPs
• Work closely with the wider digital accounts team to determine release priority and pitch relevant tracks and albums to assigned DSPs (Apple Music, YouTube, VEVO, etc.)
• Draft and circulate Secretly Distribution’s Socials Update weekly mailer to label partners
• Assist label partners with social media-related clerical issues (hacked accounts, access issues, etc.)
• Update Secretly Distribution social media properties using best practices as needed to keep profiles active and relevant

SG Services

Direct Account Coordinator

Direct Account Coordinator

Account Coordinator

Client Services Coordinator

Client Services Coordinator

Digital Accounts Coordinator

Digital Accounts Coordinator