Seven Counties Services

Counselor

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky.
• Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions.

Abuse Hotline Counselor

Auditor

• Conducts routine reviews of clinical records for quality, medical necessity and compliance
• Interacts with staff and managers to provide consultation, feedback, and ongoing education
• Provides quality improvement consultation related to quality of care and utilization review
• Reviews data and trends to identify and coordinate improvement activities
• Develops and maintain updates of training for staff to implement process changes and improve performance

Quality Auditor/Reviewer Clinician

Therapist

• Performs clinical services, including intakes and therapeutic interventions such as group, individual, and family therapy, and crisis intervention
• Maintains and completes service documentation such as psychosocial assessments, case notes, case reviews, court reports, letters, etc.
• Conducts case reviews and determines treatment based upon resulting quantitative results and professional opinion of client progress
• Collaborates with external agents including school officials, family members, and other health agencies regarding organizational programs and client needs and conditions
• Attends staff meetings, treatment planning meetings, case conferences, and clinical seminars providing information relating to program administration and development

Abuse Hotline Counselor

Quality Auditor/Reviewer Clinician

Social Worker – Therapist