Seven Counties Services

General

• Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access
• Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable
• Obtains all information effectively and efficiently (i.e., demographic and clinical information) and records accurately documentation in the electronic database
• Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection
• Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large
• Ensures compliance with all defined organization and Access standards
• Adheres to all department and organization requirements as defined (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
• Performs other duties as assigned.

Access Coordinator

Counselor

• Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance
• Identifies and suggests appropriate organizations and service providers to meet callers' needs
• Monitors status of callers' situations through case follow-up
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
• Reviews daily log-sheets and client records to ensure accurate information recording and maintenance
• Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality crisis assistance, including accurate documentation
• Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested
• Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide
• As assigned, provides crisis intervention to community groups traumatized by suicide

Crisis Intervention Counselor

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
• Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct
• Presents a professional demeanor in all interactions with internal and external customers
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions

Access Coordinator

Crisis Intervention Counselor

Abuse Hotline Counselor – Part-Time