Access Coordinator

Seven Counties Services

Access Coordinator providing telephone screening for assistance and eligibility in mental health services for SCS Access. Ensuring high-level customer service and collaboration with community agencies in Kentucky.

Posted 7/7/2026part-timeRemote • Kentucky • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a healthcare setting, including effective communication, triage, and intervention skills. Proficient in utilizing customer relationship management software and electronic health records to ensure compliance and accurate documentation.

Highest-signal resume keywords

Customer Service SkillsCrisis Counseling ExperienceElectronic Health Record (EHR) ProficiencyHigh Volume Call Center ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsTriage and InterventionClient Eligibility DeterminationInsurance VerificationDocumentation Accuracy

Soft Skills

Effective ListeningProfessional EtiquetteCollaborationRetention of InformationClient-Focused Support

Tools & Technologies

Customer Relationship Software (CRM)Microsoft 365Cloud-Based Software Phone SystemNetsmart myAvatarZoom Phone Now

Industry Keywords

Healthcare Customer ServiceCall Center SettingCrisis InterventionCompliance StandardsDemographic Information

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access
Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable
Obtains all information effectively and efficiently (i.e., demographic and clinical information) and records accurately documentation in the electronic database
Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection
Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate
Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large
Ensures compliance with all defined organization and Access standards
Adheres to all department and organization requirements as defined (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
Performs other duties as assigned.

Requirements

What you’ll need

High School Diploma/ GED required
Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred
One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) three (3) years of health care customer service or call center setting with High School Diploma/GED required
High volume call center experience preferred
Crisis counseling experience preferred
Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred
Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required
Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential

Benefits

Comp & perks

Competitive salaries and benefits
Continued training
Effective mentoring