Abuse Hotline Counselor – Part-Time

Seven Counties Services

Abuse Hotline Counselor providing crisis intervention services for callers needing assistance in Kentucky. Must work 3rd shifts and weekends, handling reports of alleged abuse and exploitation.

Posted 6/10/2026part-timeRemote • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers
Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors
Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services
Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct
Presents a professional demeanor in all interactions with internal and external customers
Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions

Requirements

What you’ll need

60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study
Good communication and interpersonal skills
Ability to use technology to complete web reports
Ability to make sound decisions and judgments in stressful or unusual situations
Good time-management skills and the ability to work in a team environment
Ability to work effectively and efficiently in a fast-paced work environment
Ability to work remotely, including access to stable internet services
Minimum of 6 months experience in social services/ mental health services preferred

Benefits

Comp & perks

Competitive salaries and benefits
Continued training opportunities
Effective mentoring
COVID and Influenza vaccinations required for all employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case documentationcrisis interventionintake referralsreport filingrisk assessmenttelephone interventionrecord maintenanceconfidentiality adherenceethical conduct

Soft Skills

communication skillsinterpersonal skillsdecision-makingtime managementteamworkprofessional demeanorstress managementadaptabilitycustomer service