Crisis Intervention Counselor

Seven Counties Services

Crisis Intervention Counselor providing crisis and suicide intervention counseling over the telephone. Supporting residents in the Greater Louisville area through telephone assistance for emergency/crisis needs.

Posted 6/24/2026part-timeRemote • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance
Identifies and suggests appropriate organizations and service providers to meet callers' needs
Monitors status of callers' situations through case follow-up
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
Reviews daily log-sheets and client records to ensure accurate information recording and maintenance
Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality crisis assistance, including accurate documentation
Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested
Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide
As assigned, provides crisis intervention to community groups traumatized by suicide

Requirements

What you’ll need

Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or, High School diploma or GED with completion of AAS/ Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training
Minimum of six months experience in social services
Good communication and interpersonal skills
Knowledge of available community resources
Ability to make sound decisions and judgments in stressful or unusual situations
Good supervisory skills and the ability to work in a team environment

Benefits

Comp & perks

Competitive salaries and benefits
Continued training
Effective mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionsuicide preventioncase follow-updocumentationrecord maintenancetrainingconsultation

Soft Skills

communicationinterpersonal skillsdecision makingjudgmentsupervisory skillsteamwork

Certifications

Bachelor's degreeAASCrisis Intervention/Suicide Prevention training