SES Space & Defense

Operations

• Develop and implement strategies, concepts, policies, and procedures for the Operations group to support the Company’s business objectives.
• Exhibit superior leadership, collaboration, accountability, and resource utilization to advance the Company’s strategic goals.
• Lead, mentor, and develop the Operations team to foster high performance, accountability, and customer focus across all functional groups.
• Oversee execution of all network operations, service delivery, engineering support, systems management, field services, logistics, facilities management, and trade compliance activities relative to scope, schedule, and budget.
• Direct daily operations and maintenance activities.
• Provide world class 24x7 customer service delivery through the Global Network Operations and Security Center (GNOSC).
• Manage and maintain the Company’s gateway and teleport infrastructure and steer implementation of customer services across all contracts.
• Guide the engineering, integration, configuration, testing, training, and delivery of all customer services.
• Establish and monitor key performance indicators (KPIs), metrics, and service-level agreements (SLAs) to measure and report on the performance, reliability, and availability of our satellite and terrestrial services.
• Identify opportunities to increase customer satisfaction and long-term value.
• Ensure all Operations group activities meet or exceed customer expectations.
• Act as a point of contact for escalated issues.
• Continuously analyze and improve Operations group processes, implement best practices, and drive efficiency.
• Build and maintain strong working relationships with internal teams, clients, and other stakeholders.
• Manage Operations group resources, ensure compliance with regulations, and oversee daily activities.
• Prepare and present regular performance reports on operational matters to senior leadership.
• Lead, coach, and manage direct reports.
• Ensure each employee receives guidance and professional development to succeed in their performance and career goals.

Senior Director – Operations

Program Manager

• Manage and direct the daily execution of contract requirements to ensure cost, schedule, and performance goals are met on assigned portfolio of contracts to US Government or indirect customers servicing Government end-users
• The scope of contracts may include concurrent multi-satellite capacity-only and/or regional managed end-to-end services and networks leveraging GEO, MEO, and/or LEO constellations
• Develop and implement plans and schedules that provide the roadmap to meeting customer contract requirements on-time and within-budget
• Allocate and control budgets for labor, material, travel and purchased services
• Formally identify, assess, monitor, and mitigate risk throughout the program life cycle.
• Obtain management approval prior to making decisions that will cause deterioration of established program, cost, and schedule objectives.
• Perform variance analysis of schedule and cost on a formal and informal basis and present them to senior management (i.e. earned value management system)
• Develop and implement corrective action plans when deviations from budgets and/or schedules are evident.
• Seek senior management assistance to resolve problems as they arise
• Assure a timely closeout of completed programs to ensure that all obligations are satisfied, and program documentation is properly recorded
• Promote project management standards and best practices across programs to include communications, quality, and risk assessment strategies
• While representing Company’s interests, assure that conduct of contract requirements is executed in accordance with appropriate regulations and corporate policies and procedures (i.e. federal acquisition regulations)
• Prepare for and participate in contract/subcontract negotiations
• Interface with key vendors in coordination with company procurement/subcontracts to ensure requirements are delivered on-time and within budget
• Manage program profit & loss (P&L)
• Understand and apply program planning (i.e.: develop a Bill of Materials and Basis of Estimate)
• Understand cash flow management principles
• Lead meetings and the integrated product team from kick-off through project close
• Work closely with assigned government agencies, vendors, and internal staff to oversee and coordinate all functions related to client programs
• Assure communication and cooperation among team members to resolve areas of conflict
• Support, communicate, reinforce, and defend corporate and PMO vision, mission, and values
• Provide interface, communications, and coordination with internal and external customers on matters pertaining to existing contracts and bid and proposal activities
• Coordinate with Contracts on issues pertaining to contract requirements, changes, and interpretations.
• Coordinate with other departments to resolve contractual problems with the customer
• Thru exceptional customer relations, promote business development and identify growth and new sales opportunities within customer programs.
• Posture SES Space & Defense to win every recompete
• Participate as a team member on bid and proposal activities.
• Ensure that the requirements of the request for proposal are met in the preparation and documentation of bids and proposals
• Interface with company senior management pertaining to assigned programs to report program (technical and financial) performance.
• Report program status to senior management monthly
• Represent management at program reviews, meetings, seminars, etc.
• Understand and apply process improvement principles (i.e.: ITIL, Lean Six Sigma); develop/improve program management processes and procedures within customer programs
• Understand and develop leading versus lagging indicators
• Effectively manage inventory
• Support Internal Research and Development projects

Director

• Delivers communications solutions that are network & satellite based, to US Army and COCOM customers
• Responsible for planning and executing a full range of sales and business development tasks
• Manages a team that grows a pipeline of business opportunities
• Develops winning responses to RFIs, RFPs, and RFQs
• Leads proposal efforts and writes technical proposals in response to Government procurements

Director, Defense Networks – Army

Systems Engineer

• Plan, execute, and document comprehensive test campaigns for MEO satellite network equipment across gateway (hub) and remote terminal environments.
• Perform performance, functional, regression, and environmental testing using industry-standard tools and methodologies, including iPerf, BERT, RFC 2544, latency/jitter profiling, and link-budget validation.
• Validate end-to-end performance, traffic behavior, system interoperability, and compliance with SESSD IT, Network and Cybersecurity policies
• Develop automation frameworks and repeatable test suites using Python, Bash, or similar tools, and build automated workflows to run long-duration tests, collect telemetry, export logs, and generate performance reports.
• Maintain internal utilities for data parsing, KPI computation, and automated pass/fail analysis.
• Work hands-on with Linux subsystems, networking stacks, docker containers, k8s pods, drivers, and system services.
• Conduct on-site field testing at customer sites or SESSD Integration facilities in the DMV area.
• Operate RF test equipment, traffic generators, spectrum analyzers, power meters, other test tools and data-collection systems.
• Maintain readiness of the integration and test labs, ensuring equipment configuration, cabling, firmware, and topology are always up-to-date.
• Perform troubleshooting in real time, including link bring-up, RF alignment, power issues, and network path debugging.

Junior Systems Engineer, Product Test

Security Engineer

• Acts as the AFSO for SESSD, providing redundancy of security operations within all company facilities
• Provides onsite support of day-to-day security activities at the company’s backup Global Network Operations Security Center (“GNOSC”), located in Stafford, VA
• Performs security functions within several security systems of record provisioned for members of the NISP, including Defense Information System for Security (“DISS”), National Background Investigation System (“NBIS”), and National Industrial Security System (“NISS”)
• Assists in the administrative tasks within the Access Control System (“ACS”) for multiple locations, including provision and removal of access to company spaces, issuing badges as part of the onboarding process for authorized staff, and running access history reports to support compliance needs for the security team.
• Coordinates classified meetings, inclusive of sending and receiving Visit Authorization Requests and working with meeting hosts, as necessary, to sanitize classified meeting spaces in preparation for cleared visitor(s)
• Aid in response to alarm conditions and/or execution of emergency action plans to ensure safeguarding capabilities are not jeopardized during these events.
• Conduct briefings and debriefings in support of classified program operations
• Work with the Human Resources team to design, deploy, and track the completion of annual training required for employees of the company, inclusive of training requirements specific to the support of certain programs.
• Act as the Insider Threat Program’s onsite security representative for the Stafford, VA location
• Assist in gathering information for investigations into losses and security violations
• Ensure destruction of classified and/or other sensitive information types in accordance with policies and procedures
• Assist in revision of procedures manuals and may interface with outside agencies
• Acts as the company’s COMSEC custodian, ensuring regular audits and semi-annual inventories are performed, maintaining the Distributed Information Security Accounting Systems (“DIAS”) database
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Assistant Facility Security Officer – AFSO

Engineer

• Support the design, integration, and lifecycle management of complex satellite communication and defense systems using Model Based Systems Engineering.
• Help build and mature the organization’s MBSE capability by integrating digital engineering tools and processes to strengthen requirements traceability, system architecture development, and verification and validation (V&V) activities across programs.
• Collaborate with a large cross-functional team.
• Build system models, document system requirements, Interface Control Documents (ICDs), Concepts of Operations (CONOPS), and system design and architecture documents.
• Define service thresholds, write test plans, and ensure the solutions meet performance and reliability standards.

Junior Engineer, Systems

• Provide Tier 1 and Tier 2 satellite and network operations support
• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Satellite Operations Center Technician

Full-stack Engineer

• Design, develop, analyze, document, and support testing of products
• Manage and monitor infrastructure and system deployments
• Identify potential issues and implement solutions proactively
• Maintain documentation of the environment
• Develop and maintain cloud-based solutions

Senior Engineer, Systems

Network Operations

• Manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems
• Works with customers to troubleshoot and restore remote access problems
• Maintains a high level of satellite communications for customers and assists with any transmission inquiries
• Helps end users access the satellite
• Isolates and restores service to customer networks
• Achieves a high rate of problem resolution/trouble closure on initial call
• Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved
• Provides real-time status on MEO/GEO communications network traffic
• Gathers load and demand information, allowing SES SD to continuously optimize network performance and ensure quality of service/reliability to customers
• Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks
• Manages and monitors, performance of the communications networks and resolves remote user and hub problems
• Performs system troubleshooting, log retrieval via remote connections
• Performs all tasks and duties required to successfully capture and facilitate the reporting processes for internal and external interfaces per defined standards
• Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
• Meets and/or exceeds the requirements specified in Service Level Agreements
• Monitors customers transmitted satellite carriers ensuring they are within parameters
• Prioritizes and/or isolates problems to return communications to operational status
• Schedules vendor access to remote locations for repair and maintenance as required
• Maintains records of maintenance and repairs of customer networks
• Other duties as assigned