SES Space & Defense

Operations

• The AISR Operations Center Technician will provide tier 1 satellite and network operations support.
• Ensure the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.
• Provide daily operational support for hub and remote systems supporting global satellite networks.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.
• Continuously monitor network and space segment performance to provide customer support as required.
• Support and escalate user network issues to appropriate offices.
• Track and manage automated service interruptions for the network users awareness.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
• Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead.
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
• Prepare reports on network utilization, performance and activity as required.
• Open and track trouble tickets as required to resolve network or terminal issues.
• Isolate and correct network faults using network management tools.
• Manage service restoration activities and track/update trouble ticketing system.

AISR SATOPS Technician

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

AISR SATOPS Technician

Technician, PMO SATOPS