SES Space & Defense

Network Operations

• Manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems
• Works with customers to troubleshoot and restore remote access problems
• Maintains a high level of satellite communications for customers and assists with any transmission inquiries
• Helps end users access the satellite
• Isolates and restores service to customer networks
• Achieves a high rate of problem resolution/trouble closure on initial call
• Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved
• Provides real-time status on MEO/GEO communications network traffic
• Gathers load and demand information, allowing SES SD to continuously optimize network performance and ensure quality of service/reliability to customers
• Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks
• Manages and monitors, performance of the communications networks and resolves remote user and hub problems
• Performs system troubleshooting, log retrieval via remote connections
• Performs all tasks and duties required to successfully capture and facilitate the reporting processes for internal and external interfaces per defined standards
• Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
• Meets and/or exceeds the requirements specified in Service Level Agreements
• Monitors customers transmitted satellite carriers ensuring they are within parameters
• Prioritizes and/or isolates problems to return communications to operational status
• Schedules vendor access to remote locations for repair and maintenance as required
• Maintains records of maintenance and repairs of customer networks
• Other duties as assigned

Global NOC Technician