AISR SATOPS Technician

SES Space & Defense

AISR Operations Center Technician providing tier 1 satellite and network operations support at SES Space & Defense. Ensuring effective monitoring and configuration of a global satellite communications network.

Posted 6/9/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxTCP/IPUnix

About the role

Key responsibilities & impact

The AISR Operations Center Technician will provide tier 1 satellite and network operations support.
Ensure the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.
Provide daily operational support for hub and remote systems supporting global satellite networks.
Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.
Continuously monitor network and space segment performance to provide customer support as required.
Support and escalate user network issues to appropriate offices.
Track and manage automated service interruptions for the network users awareness.
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead.
Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
Prepare reports on network utilization, performance and activity as required.
Open and track trouble tickets as required to resolve network or terminal issues.
Isolate and correct network faults using network management tools.
Manage service restoration activities and track/update trouble ticketing system.

Requirements

What you’ll need

High School Diploma or GED, Associates or higher preferred
At least 5 of years of applicable experience
Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
Knowledge of the principles, methods, and techniques used in network troubleshooting and support
Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
Understanding of current principles, practices, technologies and products for network design, installation, management and support
Strong verbal, written, and interpersonal communication skills
Ability to work independently, as well as cooperatively, in a team-oriented environment
Successfully interact with all levels of management, other IT professionals, and end users
Strong analytic and problem-solving skills
IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
ViaSat Arclight 2 KuSS/KaSS operations
Technical certification (CCNA, CCDA, CCNP or CCDP)
Security+ certification

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TCP/IPnetwork troubleshootingSATCOMRF conceptsIP RoutingLinuxUnixnetwork management toolsnetwork designnetwork support

Soft Skills

verbal communicationwritten communicationinterpersonal communicationindependent workteam collaborationanalytical skillsproblem-solving skills

Certifications

CCNACCDACCNPCCDPSecurity+