SES Corporation

Administration

• **Position Description:**
• The Microsoft Administrator II or equivalent is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role includes overseeing the deployment, configuration, and support of Microsoft technologies such as Windows Server, Active Directory, Exchange, and Office 365 (O365), SharePoint, Teams, and Azure. The administrator ensures the secure, stable, and efficient operation of these systems by performing regular updates, backups, and troubleshooting tasks. Key responsibilities include managing user accounts, permissions, and access controls to ensure system integrity and security. Microsoft Administrator II collaborates with cross functional IT teams to support various and OCIO specific projects and initiatives, providing technical expertise to ensure Microsoft technologies are effectively integrated into the agency's overall IT strategy.
• **Responsibilities:**
• *Managing and maintaining Microsoft-based IT infrastructure, including*
• *Windows Server, Windows 11, Entra ID, Active Directory, Intune,*
• *Exchange, and Office 365.*
• *• Overseeing the deployment, configuration, and support of existing and*
• *future migrations Microsoft technologies.*
• *• Performing regular updates, backups, and troubleshooting to ensure*
• *systems run smoothly and securely.*
• *• Managing user roles, permissions, and access controls to maintain a secure*
• *IT environment.*
• *• Collaborating with stakeholders to support various projects and initiatives.*
• *• Providing technical expertise and ensuring servers, endpoints, and*
• *Microsoft services are effectively integrated into NCUA’s overall IT*
• *strategy.*
• *• Monitoring system performance and addressing any issues that arise.*
• *• Implement and manage security policies to meet NCUA baselines,*
• *executive directives, and security requirements.*
• *• Developing and maintaining documentation for system configurations and*
• *procedures.*
• *• Providing technical support and guidance to end-users and other IT staff.*
• *• Participating in disaster recovery planning and testing.*
• *• Ensuring compliance with industry standards and regulatory*
• *requirements.*
• *• Managing software deployment and updates through tools like SCCM and*
• *Intune.*
• *• Implementing and maintaining monitoring systems for proactive and*
• *reactive support.*
• *• Participating in on-call schedules and patch rotations to ensure continuous*
• *system availability.*
• *• Maintaining M365 Conditional Access Policies.*

Administrator II

DevOps Engineer

• This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a DevOps Engineer.
• SES is seeking a DevOps Engineer supporting AWS, Azure, GCP, and Oracle Clouds.
• This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
• **Location:** This position required is hybrid with on-site support as needed. Candidate must be within 50 miles of Boston, MA or Huntsville/Montogomery, AL.

• **Years of Experience:** 3* - 5 years of experience*
• **Education Requirements:***Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.*
• **Program Description:** *The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.*
• **Position Description:** *Manage and maintain the virtualized IT infrastructure to ensure its stability, performance, and security. Administer on-prem and cloud hosted environments, resolving virtualization-related issues, and supporting NCUA IT initiatives. Oversight of on-prem hardware infrastructure (e.g., servers and storage), the on-prem hypervisor environment (e.g., VMWare, vSphere), and CSP infrastructure hosted in Microsoft Azure. Contributes to the automation oof infrastructure deployment and the integration of IaC into CI/CD pipelines.*
• **Responsibilities: ***Maintaining and optimizing virtualized IT infrastructure, including VMware, Hyper-V, and cloud platforms. Proactive monitoring, performance tuning, troubleshooting, implementing patching and updates, and ensuring security and business continuity through robust backup and disaster recovery plans.*

Virtualization Administrator II

Software Engineer

• Support the development of AWS/Lambda features for the Department of Veteran Affairs (VA) Loan Guaranty Service (LGY).
• Hands-on with developing and maintaining AWS Lambda functions that support the retrieval, transformation and processing of Veteran data.
• Debug Lambda execution errors and adjust transformation/translation logic.
• Validate API payload mappings and optimize error handling workflows.
• Support hotfix deployments and monitor Lambda execution logs.

AWS/Lambda Developer

Salesforce Developer

• The Salesforce Developer will support the design, build, and maintenance of Salesforce features for the Department of Veteran Affairs (VA) Loan Guaranty Service (LGY).
• This role will be hands-on with Salesforce object mapping defects, validating Apex callouts and Named Credentials, implementing hotfixes, validating permission set configurations, monitoring Salesforce debug logs, and assisting in production deployments.
• This role supports both ongoing sustainment and incremental enhancements to an existing enterprise Salesforce implementation, requiring strong judgment, code quality, and the ability to work within established architectural and compliance constraints.

Manager

• Provide IT Infrastructure support services, which include Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.
• Technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
• Responsible for establishing, executing, and continuously improving configuration management (CM) processes to ensure the integrity, traceability, and control of the NCUA’s IT infrastructure and services.
• Lead the identification, documentation, and lifecycle management of configuration items (CIs) across hardware, software, virtual/cloud resources, and network components, ensuring accurate relationships and dependencies are maintained within the CMDB and supporting repositories.

Configuration Manager

System Administrator

• The contractor shall provide IT Infrastructure support services, which include Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.
• Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
• The Senior Systems Administrator is responsible for managing and maintaining the NCUA’s IT infrastructure, ensuring the secure, reliable, and efficient operation of all systems.
• This role includes overseeing the deployment, configuration, and support of various systems, including servers, applications, and associated technologies.
• The Senior Systems Administrator will collaborate with other IT teams to support various projects and initiatives, provide technical expertise and ensure that IT systems are effectively integrated into the organization's strategic objectives. This position is considered Key Personnel.

Senior Systems Administrator

IT Support

• Serves as the first point of contact for government end users and external partners, providing technical assistance via phone, email, voicemail, and self-service portals.
• Troubleshooting and resolving common software, account, and connectivity issues, escalating complex incidents to Tier 2, and maintaining accurate ticketing in ServiceNow.
• Supports productivity applications, remote connectivity tools, and contribute to knowledge management to enhance first-call resolution and user self-service.
• Responsible for initial troubleshooting and incident identification/documentation for tickets assigned within required SLAs.
• Escalates more complex problems to Tier 2 for support.
• Utilize knowledge-based articles to support troubleshooting.
• Provide courteous, professional, and timely communication to users.
• Set user expectations for issue resolution and follow up to ensure satisfaction.

Help Desk Analyst

• **Years of Experience:** *5 - 7 years of experience*
• **Education Requirements: ***Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.*
• **Program Description:** *The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.*
• **Position Description:** *The Virtualization Administrator II or equivalent is responsible for managing and maintaining*
• the agency’s virtualized IT infrastructure to ensure its stability, performance, and security. This includes administering both on-prem and cloud hosted environments, resolving virtualization-related issues, and supporting agency IT initiatives. The role involves oversight of the on-prem hardware infrastructure (e.g., servers and storage), the on-prem hypervisor environment (e.g., VMWare, vSphere), and CSP infrastructure hosted in Microsoft Azure. The Virtualization Administrator II also contributes to the automation of infrastructure deployment and the integration of Infrastructure as Code (IaC) into CI/CD pipelines.*
• **Responsibilities: ***Key responsibilities include architecture, complex troubleshooting, overseeing upgrades and migrations, implementing backup and disaster recovery, automation, and providing mentorship to junior staff.*

Senior Virtualization Administrator

Infrastructure Engineer

• This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Cloud Infrastructure Engineer.
• SES is seeking a Cloud Infrastructure Engineer supporting AWS, Azure, GCP, and Oracle Clouds.
• This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
• Candidates will be required to work onsite as needed and need to be able to travel to Tewksbury, MA or to a location in Huntsville, AL as needed.