Configuration Manager

SES Corporation

Configuration Manager responsible for IT Infrastructure support services and configuration management processes. Establishing, executing, and improving CM across NCUA’s IT infrastructure.

Posted 4/24/2026full-timeAlexandria • Virginia • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonServiceNowTerraform

About the role

Key responsibilities & impact

Provide IT Infrastructure support services, which include Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.
Technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Responsible for establishing, executing, and continuously improving configuration management (CM) processes to ensure the integrity, traceability, and control of the NCUA’s IT infrastructure and services.
Lead the identification, documentation, and lifecycle management of configuration items (CIs) across hardware, software, virtual/cloud resources, and network components, ensuring accurate relationships and dependencies are maintained within the CMDB and supporting repositories.

Requirements

What you’ll need

7+ years of experience in IT configuration management (ITIL), including ServiceNow CMDB administration, discovery/integration, CI lifecycle control, and audit/verification activities within enterprise environments.
ITIL-based Configuration Management process design and operation (CM plans, CI scope/classification, naming standards, CI lifecycle/status, baselines, and controls) and ITIL-aligned Change and Release Management execution within ServiceNow, including impact analysis using CI relationships and ensuring changes are authorized, documented, and traceable.
ServiceNow CMDB administration and data model expertise (CI classes, relationships/dependencies, reconciliation/normalization, access controls, CMDB health, and data certification/attestation practices), including ServiceNow Discovery and/or Service Mapping (MID Server concepts) with credential management, scheduling, and troubleshooting discovery/reconciliation issues.
Audit/verification and status accounting, including CI sampling, reconciliation, evidence collection, and regular CMDB health and compliance reporting.
Systems monitoring and troubleshooting tools (performance monitoring, event logs, and alerting) to validate CI attributes, service availability, and change impact.
Automation/scripting tools: PowerShell (Windows Server, Intune, Entra ID/Active Directory, virtualization) and Python for CMDB data validation, ingestion, transformation, and reporting.
Cloud platforms: Microsoft Azure (required); familiarity with AWS and/or Google Cloud Platform preferred—focused on resource inventory, tagging/metadata standards, and configuration baselines.
Infrastructure as Code: Terraform to support controlled provisioning/de-provisioning and to ensure IaC changes are traceable to approved change records and configuration baselines.
DevOps toolchain: Azure DevOps and Azure DevSecOps practices/tooling to support release/change traceability (work items, pipelines, approvals) and integrate configuration baselines and security controls into CI/CD workflows.
Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

Comp & perks

**SES provides a competitive salary and the following benefits:**
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT configuration managementServiceNow CMDB administrationCI lifecycle controlITIL-based Configuration ManagementPowerShellPythonMicrosoft AzureTerraformAzure DevOpsDevSecOps practices

Soft Skills

organizational skillsteamworkcommunicationquantitative managementproblem solvingresults oriented

Certifications

Bachelor's degree in computer scienceITIL certification