SES Corporation

Technical Writer

• The Technical Writer is responsible for developing, revising, and editing technical documentation in support of daily operations and major projects for a Tier 1 - Tier 3 project.
• Documentation may include, but is not limited to, technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, policies, and other related publications.
• Interviewing subject matter experts (e.g., product developers), observing production processes, and reviewing technical specifications, blueprints, engineering illustrations, and trade journals.
• Creating and revising technical documentation such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, related technical publications, and policies.
• Reviewing and proofreading documents for clarity, grammar, and accuracy.
• Ensuring all technical documents adhere to agency standards and guidelines.
• Regularly updating and revising technical documents to reflect changes in products, services, or procedures.
• Assisting in the development of new products by providing technical writing support.
• Collecting feedback from end users and stakeholders to improve the quality of technical documents.
• Drafting and disseminating alerts and notifications within the agency.
• Maintaining the knowledge management repository, including internal and user-facing content.
• Creating and updating Knowledge Articles (KAs) stored in ServiceNow to provide solutions to known issues, support daily operations for the Help Desk, enable user training and self-service.

Full-stack Engineer

• Ensuring projects comply with relevant regulations and standards.
• Providing support to internal and external stakeholders.
• Designing and coordinating work teams. Understanding technical objectives of a project and working closely with the project sponsor and PM.
• Monitoring progress via agreed upon schedule, cost, Service Level Agreements (SLAs) and project deliverables.
• Providing technical support to project team members by handling complex application features and technical designs.
• Providing overall direction to the formulation, development, implementation, and delivery of a project.
• Extracting and analyzing data, generating dashboards, and compiling risk matrices and preparing reports for leadership review

Tech Lead – Deputy PM

Administration

• Managing and maintaining Microsoft-based IT infrastructure, including
• Windows Server, Windows 11, Entra ID, Active Directory, Intune,
• Exchange, and Office 365.
• Overseeing the deployment, configuration, and support of existing and
• future migrations Microsoft technologies.
• Performing regular updates, backups, and troubleshooting to ensure
• systems run smoothly and securely.
• Managing user roles, permissions, and access controls to maintain a secure
• IT environment.
• Collaborating with stakeholders to support various projects and initiatives.
• Providing technical expertise and ensuring servers, endpoints, and
• Microsoft services are effectively integrated into NCUA’s overall IT
• strategy.
• Monitoring system performance and addressing any issues that arise.
• Implement and manage security policies to meet NCUA baselines,
• executive directives, and security requirements.
• Developing and maintaining documentation for system configurations and
• procedures.
• Providing technical support and guidance to end-users and other IT staff.
• Participating in disaster recovery planning and testing.
• Ensuring compliance with industry standards and regulatory
• requirements.
• Managing software deployment and updates through tools like SCCM and
• Intune.
• Implementing and maintaining monitoring systems for proactive and
• reactive support.
• Participating in on-call schedules and patch rotations to ensure continuous
• system availability.
• Maintaining M365 Conditional Access Policies.

Microsoft 365 Administrator

• Responsible for managing and maintaining the organization's (currently PaloAlto based) firewall infrastructure.
• Overseeing the deployment, configuration, and support of PaloAlto firewall devices, ensuring optimal performance, security, and availability.
• Monitoring and optimizing the performance of the network, ensuring efficient resource allocation and minimal downtime.
• Leading the installation, configuration, and maintenance of PaloAlto firewall devices as well as Cloud firewall configurations.
• Diagnosing and resolving complex firewall issues, including connectivity, performance, and security problems.
• Ensuring the security of the network by applying patches, updates, and security configurations to PaloAlto devices.
• Maintaining comprehensive documentation of firewall configurations, procedures, and policies.
• Working closely with other IT teams to support network security needs and integrate firewall solutions with other systems.
• Providing guidance and mentorship to junior network and firewall administrators and other IT staff.

Senior Firewall Administrator

Systems Engineer

• As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.
• Position Description: DIGIT is looking for a Unix Computer Systems Engineer/Architect to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Unix Engineer/Architect support services will include, but not limited to, installation, configuration, system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements and system back-ups, O/S loading, restoration, and image creation.

Systems Engineer, III

System Administrator

• Support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices.
• Focus on implementation and coordination of wired and wireless network equipment across hundreds of sites globally.
• Remotely coordinate the work for technology refresh initiative.
• Responsible for vulnerability patching and remediation.

Systems Administrator – III

Support Engineer

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• Performs a variety of clerical and administrative duties pertinent to remote assistance.
• Replies to trouble tickets to resolve user problems.
• Provides expert technical assistance through phone, email, and instant message to users in the area of password resets, e-mail, directories, standard MS Windows and Mac desktop applications, smartphones and network connectivity.
• Provides personal computer support analysis, and hardware/software installation and configuration.
• Interacts daily with customers to ensure productivity; provides peer feedback.
• Monitors team productivity and quality; provides colleague feedback.
• Maintains an audit trail and statistical records of all problems and conditions reported by the client.
• Higher levels of troubleshooting of computer and network issues and coordination with other departments to facilitate fix actions.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government

Desktop Support Technician III

Data Scientist

• Serve as a Data Scientist supporting the TSaaS program, delivering advanced analytics, machine learning models, and data-driven insights to support counterterrorism investigations and operational decision-making.
• Collaborate with cross-functional teams to design, develop, and deploy scalable data solutions that align with mission objectives and evolving intelligence requirements.
• Perform data analysis and visualization, tool and system development, and workflow automation to meet ad hoc and evolving requirements.
• Design and implement ML, statistical analysis, and data analysis tasks; identify features and model variables; assess model outputs and perform remediation.
• Conduct ETL work to aggregate and condition data from multiple repositories to provide novel insights.
• Find and design new approaches for handling, analyzing, and using large volumes of data; address data handling, search, and retention issues.
• Design, test, and validate software code to improve data search processes and data quality.
• Automate routine workflows and data analysis steps; develop and maintain automated, reproducible workflows for data preparation, model development, and reporting.
• Report results of analyses and provide actionable recommendations; maintain clear documentation and version control (e.g., Git) to ensure reproducibility and knowledge transfer.

Data Engineer

• Support enterprise-wide IT projects for new construction, renovations, and Enterprise IT projects.
• Provide strategic guidance, project planning, oversight, and management for implementation of Enterprise technology across new construction, renovations, and IT projects within the agency.
• Coordinate and collaborate with key stakeholders and end-user groups to ensure initiatives are planned, designed, constructed, integrated, and delivered using a hybrid SDLC and SELC methodology.
• Ensure deployment of advanced Enterprise technology to drive efficiency, innovation, and sustainability.
• Lead development of enterprise data architectures, strategies, and solution recommendations in support of business strategies.
• Design high-level conceptual and logical data models to facilitate cross-system and cross-functional data requirements.
• Establish metadata governance processes and assure metadata accuracy, validity, and quality.
• Design and build relational and non-relational databases; review object and data models.
• Develop and debug applications using Power Platform Suite, Azure, Java, JavaScript, C, C++, Python, CMake, AutoCAD, AutoLISP, Power BI, and R Studio.
• Work with AI Builder, Inkscape, XRM Toolbox, PowerQuery, SharePoint, and SharePoint Lists; perform SharePoint development.
• Provide leadership to system and local work groups; perform stakeholder communication and executive demonstrations/presentations.

Senior Data Architect

Network Engineer

• Support enterprise-wide IT projects for new construction, renovations, and Enterprise IT projects
• Provide strategic guidance, project planning, oversight, and management for implementation of Enterprise technology across new construction, renovations, and IT projects
• Coordinate and collaborate with key stakeholders and end-user groups to ensure initiatives are planned, designed, constructed, integrated, and delivered using hybrid SDLC and SELC methodology
• Gather stakeholder user network requirements and produce technical documentation, system requirements documents, systems security requirements documents, scope of work, and system test plans
• Design, install, maintain, and evaluate network systems and communications systems
• Troubleshoot and resolve network issues involving various protocols, topologies, and networking hardware
• Assist with network architecture design, feasibility, and cost studies
• Apply knowledge of internetworking, routers, switches, firewalls, and peripherals to develop and improve network designs
• Responsible for design, deployment, testing, certification, patching, and addressing interoperability issues for switches, firewalls, load balancers, SDN, private cloud requirements, and application dependencies
• Serve as SME advisor for verifying building IT, network design, and construction documentation
• Read, understand, and apply industry standards to complex IT documents (diagrams, blueprints, PORs, agreements, contracts, surveys, proposals)
• Provide cross-team collaboration, stakeholder communication, and executive demonstrations/presentations
• Support baseline infrastructure of Cisco and Juniper network technologies including software defined networking

Network Engineer, Wired

• Lead development and implementation of feature-level enhancements to the CODIS classic baseline supporting future major release versions.
• Design, build, test, and deploy robust, secure, and scalable solutions within a highly regulated environment.
• Develop and implement major feature enhancements for CODIS software.
• Collaborate with cross-functional teams to deliver high-quality releases.
• Automate build, deployment, and testing processes.
• Ensure compliance with security standards and government regulations.

Senior Software Engineer

• Deliver Technical Subject Matter Expert (SME) as a Service (TSaaS) capabilities supporting mission-critical national security and counterterrorism requests
• Architect, design, implement, and optimize secure, scalable software solutions, data visualization, systems engineering, and workflow automation
• Collaborate with interdisciplinary teams and non-technical analysts to translate requirements into technical specifications
• Lead and guide cross-functional teams through the full software development lifecycle and mentor junior engineers
• Rapidly develop, deploy, and maintain innovative tools and solutions; respond to ad hoc technical challenges
• Handle large-scale data processing, build statistical models and advanced analytics, and integrate third-party systems
• Perform operations, maintenance, troubleshooting, log review, refactoring, and documentation
• Champion best-in-class security and performance standards and ensure mission alignment