Junior Technical Writer

SES Corporation

Technical Writer developing documentation for Tier 1 to Tier 3 IT support services. Responsible for ensuring clarity and accuracy in technical manuals and publications.

Posted 5/29/2026full-timeAlexandria • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Developing, revising, and editing technical documentation in support of daily operations and major projects for a Tier 1 - Tier 3 project.
Documentation may include, but is not limited to, technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, policies, and other related publications.

Requirements

What you’ll need

5 years of technical writing experience
Bachelor’s degree in English, communications, computer science, or related field
Technical Writing Expertise: Clear, concise, and accurate documentation for technical and non-technical audiences.
Strong Research Skills: Ability to gather information from SMEs and translate into user-friendly content.
Tool Proficiency: Microsoft Office Suite, PDF tools, and documentation platforms.
Understanding of Tiered Support Models: Knowledge of Tier 1–3 responsibilities and escalation procedures.
Compliance & Standards Awareness: Adherence to organizational and industry documentation standards.
Content Structuring: Ability to create SOPs, FAQs, troubleshooting guides, and knowledge base articles.
May be required to come onsite from time to time to work with teams to document information.

Benefits

Comp & perks

Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingdocumentationcontent structuringSOPsFAQstroubleshooting guidesknowledge base articlesresearch skillsclear communicationconcise documentation

Soft Skills

ability to gather informationtranslate technical contentwork with teams