ServiceTitan

Marketing

• Develop and execute customer marketing strategies that enhance engagement, retention, and product adoption.
• Create and manage customer communication campaigns across multiple channels, including email, in-app messaging, customer newsletters, and social media.
• Monitor and analyze customer engagement data.
• Collaborate with cross-functional teams, including Product, Content, Customer Success, and Sales.
• Lead the development of educational content and engagement programs.
• Support the Customer Marketing team in defining and maintaining clean, scalable customer data infrastructure.
• Partner with Product and Engineering teams to support accurate data pathways for real-time customer communication.
• Draft and deliver clear, actionable messaging for technical updates and service information.
• Stay up to date on industry trends and best practices.

Senior Customer Marketing Specialist

Account Executive

• Primary responsibility is to optimize outcomes of contract renewals and expand revenue via core platform expansions and adoption of Aspire’s Pro Product modules within your designated book of Strategic Accounts
• Become an expert on the value proposition of Aspire’s core platform, Pro Products, and ancillary services
• Build honest relationships and genuine partnership with existing Strategic Accounts
• Work often with critical business partners across Finance, Customer Success, Implementation, Operations, etc. to collaborate on and drive maximum value creation for Aspire’s largest clients
• Work closely and collaboratively with Sales Engineers on complex requirements and integrations
• Develop whitespace analysis and strategic account plans to identify and target growth opportunities within your designated book of Strategic Accounts
• Track all activity in Salesforce and forecast business to Sales leadership

Account Executive – Strategic Customer Sales

Frontend Engineer

• Deliver scalable, reliable solutions to complex business problems
• Own applications that are critical to the success of our customers and our business
• Drive frontend architecture and design decisions (we are developing with MFEs)
• Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence
• Collaborate with world-class engineering, product and design teams to design solutions to customer problems
• Develop and maintain sufficient test coverage for all features in partnership with the QA automation engineers
• Value mentorship and enjoy helping engineers around you grow

Senior Software Engineer, Front-End

Art Director

• Event Creative Planning: Partner with the marketing and events teams to define the creative vision for all company activations. You’ll ensure brand consistency while pushing the boundaries of attendee experience.
• End-to-End Material Design: Design and oversee the production of all event-related assets, including environmental signage, digital backdrops, keynote presentations, and promotional swag.
• The "Pantheon" Lead: Take full ownership of the creative direction for our flagship user conference. You will manage the relationships, timelines, and cross-functional teams required to bring this tentpole event to life.
• Vendor & Production Management: Source and collaborate with external vendors (printers, fabricators, AV teams) to ensure all creative deliverables meet our high brand standards and are delivered on time.
• On-site Brand Stewardship: Travel to event sites to oversee the installation and application of branding, ensuring every element is executed according to plan.
• Post-Event Content: Collaborate on the creation of wrap-up content, including highlight reels, photo galleries, and summary presentations to showcase event ROI.

Associate Creative Director, Events

Events

• Independently own and execute multiple high-volume tradeshows and field marketing events, applying strong project management, financial discipline, and operational excellence to deliver consistent, high quality outcomes.
• Execute end-to-end logistical planning and coordination for tradeshows and field marketing events, including venue sourcing and contracting, registration setup, event marketing support, staffing and resource allocation, vendor coordination, and on-site execution.
• Manage tradeshows from start to finish, overseeing booth orders, space planning, shipping and logistics, vendor relations, and all required show deliverables.
• Serve as the primary project manager for assigned events, establishing and managing timelines, tracking deliverables, and ensuring internal teams and external partners meet all deadlines.
• Collaborate cross-functionally with Customer Marketing, Integrated Marketing, Demand Generation, Creative, Sales, Business Development, Marketing Operations, and external exhibit partners to deliver cohesive, high-quality events.
• Own financial accountability for assigned tradeshows and field marketing events, including budget development, forecasting, and spend tracking.
• Monitor actuals against forecasts, proactively identifying risks, overages, and opportunities for optimization.
• Lead executional coordination across internal teams, serving as the central owner responsible for driving alignment, accountability, and progress.
• Own day-to-day management of external vendors and service partners, ensuring scope, timelines, and deliverables are met.

Senior Events Specialist

Social Media Manager

• Monitor, escalate, and respond to brand mentions, comments, DMs, and conversations across social media channels and customer communities.
• Provide timely, helpful responses to customer questions, appropriately route escalations, and surface insights about customer sentiment and trending topics.
• Assist and respond to customers with various product and service needs via Facebook Groups, customer communities, and social channels.
• Capture and track data on customer sentiment and reviews, and track it for reporting and escalations.
• Proactively collaborate with key stakeholders across the organization to action customer issues in a timely manner and escalate as needed.
• Communicate and provide resources for customers by responding to comments on paid ads, customer communities, and across our social media channels.
• Building brand personality and customer trust through regular one and two-way communications with our community.
• Continuously improve internal processes by identifying opportunities for improvement that contribute to a first-class customer experience.
• Retain a high level of knowledge and familiarity with ServiceTitan’s products, services, and the field services industries.
• Use community guidelines as needed to ensure a positive and safe environment in our social spaces.

Senior Customer Marketing Specialist

Account Executive – Strategic Customer Sales

Senior Software Engineer, Front-End

Associate Creative Director, Events

Senior Events Specialist

Associate Social Media Listener