ServiceTitan

Associate Creative Director, Events

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$137,400 - CA$206,000 per year

Job Level

Lead

About the role

  • Event Creative Planning: Partner with the marketing and events teams to define the creative vision for all company activations. You’ll ensure brand consistency while pushing the boundaries of attendee experience.
  • End-to-End Material Design: Design and oversee the production of all event-related assets, including environmental signage, digital backdrops, keynote presentations, and promotional swag.
  • The "Pantheon" Lead: Take full ownership of the creative direction for our flagship user conference. You will manage the relationships, timelines, and cross-functional teams required to bring this tentpole event to life.
  • Vendor & Production Management: Source and collaborate with external vendors (printers, fabricators, AV teams) to ensure all creative deliverables meet our high brand standards and are delivered on time.
  • On-site Brand Stewardship: Travel to event sites to oversee the installation and application of branding, ensuring every element is executed according to plan.
  • Post-Event Content: Collaborate on the creation of wrap-up content, including highlight reels, photo galleries, and summary presentations to showcase event ROI.

Requirements

  • 8–10 Years of Creative Leadership: Deep experience in an agency or in-house environment, with a heavy focus on experiential design and event management.
  • Strategic Team Management: A proven track record of building and leading high-performing creative teams or successfully directing large-scale cross-functional squads.
  • Event Expertise: A deep understanding of live-environment logistics, visual merchandising, and how brand systems translate to physical spaces.
  • Executive Presence: Comfort presenting complex creative concepts to senior stakeholders and the ability to incorporate feedback into a cohesive vision.
  • Technical Excellence: A powerhouse portfolio demonstrating successful event execution across various scales (from 50 to 5,000+ attendees).
  • Operational Agility: The ability to lead with a high-level vision while remaining "hands-on" with the details.
  • Innovative Mindset: A constant curiosity about new event technologies (AR/VR, interactive displays) and attendee engagement strategies.
Benefits
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event managementexperiential designmaterial designvisual merchandisingcreative directionproduction managementcontent creationbrandingevent executionlogistics
Soft Skills
creative leadershipteam managementexecutive presenceoperational agilityinnovative mindsetcollaborationcommunicationrelationship managementstrategic thinkingattention to detail