Sales Representative
ABC Legal Services
Client Success Manager
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,100 - $95,100 per year
Job Level
Mid-LevelSenior
About the role
- Proactively engage clients and serve as a trusted advisor to drive retention and strong adoption of products
- Leverage deep business and industry knowledge to help clients achieve strategic goals and desired outcomes through Aspire
- Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health' (i.e. business value reviews)
- Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs
- Serve as the account/relationship manager for approximately 50-100 clients
- Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success
- Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly
- Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue
- Provide feedback to the product team on new features and offerings that our key clients have identified
- Identify opportunities to sell additional services to clients and passing opportunities on to Sales
- Leverage client relationships as needed for prospect references
Requirements
- Bachelor’s Degree in business or related field
- Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)
- Proven client success professional with strong ability to articulate vision, strategy, and plans
- Experienced working within matrixed environments
- Experience with CRM platforms (i.e. Salesforce, HubSpot)
- Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
- Strong verbal and written communications skills
- Ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client
- Ability to anticipate change and proactively adjust priorities and strategies accordingly
- Ability to work both in a team, and independently, to make the best decisions for our clients
Benefits
- Flextime, recognition, and support for autonomous work
- Flexible time off
- Ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly and peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus, equity, and a holistic suite of benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B Account ManagementClient SuccessSaaSCRM platformsSalesforceHubSpotKPI developmentmetrics analysiscase study developmentclient retention strategies
Soft skills
communication skillsrelationship managementstrategic planningproblem-solvinginfluencing skillsteam collaborationindependent decision-makingadaptabilityclient advocacycross-functional teamwork
Certifications
Bachelor’s Degree
