Solutions Engineer, Pro Products
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: California • Utah • United States
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Salary
💰 $97,200 - $104,000 per year
About the role
- Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
- Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
- Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
- Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
- Create clear documentation and approach for delivery to the implementation team
- Maintain and update industry-specific scripts for the internal team to use during demos
- Respond to functional and technical elements of RFIs/RFPs
- Collaborate with cross-functional teams to share consumer insights
- Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners
Requirements
- 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
- Background in the Trades and/or Marketing a plus
- Proven track record of success within or assisting the Sales organization at previous company
- Natural ability to think and act proactively to address roadblocks and issues
- Strong communication skills to work effectively with a group of people
- A desire to constantly learn and apply these learnings in your day-to-day.
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Solutions EngineeringSalesProduct ManagementEngineeringWorkflow AnalysisDocumentation CreationRFI ResponseRFP ResponseCustomer DemonstrationsUp-selling
Soft skills
Proactive ThinkingCommunicationCollaborationProblem SolvingCustomer Objection HandlingCreativityFeedback ProvisionConsumer Insight SharingAdaptabilityContinuous Learning