Technical Support Engineer
PartnerOne
AWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxPythonSQLTCP/IPUnixVMware
Atlassian Data Center Administrator
ServiceRocket
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxMySQLOraclePostgres
About the role
- Design, deploy, and maintain the infrastructure for Atlassian Jira and Confluence Data Center deployments tailored to IT industry requirements.
- Install, configure, and upgrade Jira and Confluence Data Center applications and related components.
- Monitor application and infrastructure health using Datadog to ensure optimal performance, availability, and reliability.
- Conduct web application performance investigations and implement tuning measures to optimize Jira and Confluence responsiveness and throughput.
- Perform regular maintenance, including backups, patching, and capacity planning to maintain system integrity.
- Troubleshoot and resolve technical issues related to Atlassian products and supporting infrastructure swiftly.
- Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization.
- Collaborate with IT teams, developers, and DevOps to implement best practices for deployment, integration, and operations.
- Enforce security best practices, manage user access, and ensure compliance with internal and external IT policies.
- Document system architecture, integration points, operational procedures, and incident resolutions.
- Analyze performance metrics and recommend optimizations to improve system scalability and efficiency.
- Stay updated on Atlassian product updates, integration tools, IT industry trends, and monitoring tool enhancements.
Requirements
- Proven experience managing Atlassian Jira and Confluence Data Center environments in IT organizations.
- Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations.
- Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications and systems.
- Proficient with Linux/Windows server environments and virtualization platforms.
- Experience managing databases supporting Atlassian applications (PostgreSQL, MySQL, or Oracle).
- Hands-on experience with Datadog for monitoring application and server performance, including web application performance investigation and tuning.
- Solid understanding of networking, security, and backup strategies in an IT context.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills and ability to work effectively within cross-functional IT teams.
- Experience working in large-scale enterprise environments
