Identity and Directory Management Services Engineer
Empower AI
AzureJava.NET
Director of IT
Serve Robotics
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $210,000 - $250,000 per year
Job Level
Lead
Tech Stack
CloudERPIoT
About the role
- Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals.
- Partner with engineering, operations, HR, finance, and facilities to ensure IT enables business and robotics innovation.
- Lead IT planning for new markets, acquisitions, and major company initiatives.
- Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
- Implement collaboration, productivity, and ERP systems that support cross-functional teams.
- Support IoT and edge-device deployments critical to robotics delivery operations.
- Partner with security leaders to drive identity management, endpoint protection, and incident response.
- Ensure compliance with ISO 27001, SOC 2, GDPR, CCPA, and related requirements.
- Build, mentor, and scale a high-performing IT team.
- Manage IT budgets, procurement, vendor contracts, and partner relationships.
- Establish SLAs for IT support across offices, labs, and depots.
- Drive continuous improvement in helpdesk and IT services to maximize productivity.
Requirements
- 10+ years in IT infrastructure and operations, with 5+ years in leadership.
- Proven experience managing enterprise IT environments in high-growth, tech-driven companies.
- Experience managing live operations across multiple time zones and supporting rapid operational expansion.
- Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
- Track record of hiring and scaling IT teams and infrastructure.
- Excellent communication, leadership and vendor management skills.
- Experience with IoT deployments (smart devices at the edge) highly desired.
- CCNA, CISSP or equivalent prior networking experience.
- Exposure to robotics, logistics, or other live operations environments.
- Background in budget ownership and supporting M&A activities.
Benefits
- Offers Equity 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT infrastructurecloud servicesnetworkingidentity managementERP systemsIoT deploymentsendpoint protectionincident responsebudget managementvendor management
Soft skills
leadershipcommunicationmentoringcollaborationcontinuous improvementscalabilitycross-functional teamworkproblem-solvingstrategic planningrelationship management
Certifications
CCNACISSPISO 27001SOC 2
