Serve Robotics

Frontend Engineer

• Lead the design, architecture, and implementation of frontend systems for Serve’s internal and external platforms.
• Design, develop and maintain a suite of business-critical operations tools.
• Develop critical features yourself and unblock other engineers through brainstorming, design review and code review.
• Mentor/guide less senior team members and champion good design and engineering practices.
• Establish and maintain best practices in UI engineering, including performance optimization, testing, and accessibility.
• Collaborate closely with Operations, Product and Design teams to translate requirements into detailed specifications and to scope the work into deliverable sprints.
• Work closely with engineers across Serve to integrate operations tools features with robotics, autonomy and other platform capabilities.
• Drive adoption of modern frontend technologies and frameworks to ensure a robust and scalable ecosystem.
• Manage engineering work on the critical path and coordinate with cross-functional teams (e.g. design, product, operations, QA) to ensure a smooth dev/release cycle.
• Contribute to system design discussions, roadmap planning, and cross-functional technical decisions.

Lead Front-End Software Engineer

Data Engineer

• Architect and implement robust, scalable data pipelines to process, synchronize, and package robotics data (e.g., LiDAR, camera, IMU, proprietary maps) for third-party consumption.
• Build a data processing and egress platform, ensuring the timely and accurate delivery of datasets according to strict partner SLAs.
• Create data lifecycle policies to control cloud data costs. Build and maintain a universal data catalogue of all raw robot data. Create cost monitoring, attribution and alerting systems.
• Build data discoverability platform features, use ml models to generate new attributes and maintain efficient, highly scalable search indexes.
• Setup data access audit trails and strong security controls managed through IaC. Create lineage maps and expose data traceability capabilities to internal consumers.

Senior Data Engineer, ML Infrastructure

Director

• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals.
• Partner with engineering, operations, HR, finance, and facilities to ensure IT enables business and robotics innovation.
• Lead IT planning for new markets, acquisitions, and major company initiatives.
• Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
• Implement collaboration, productivity, and ERP systems that support cross-functional teams.
• Support IoT and edge-device deployments critical to robotics delivery operations.
• Partner with security leaders to drive identity management, endpoint protection, and incident response.
• Ensure compliance with ISO 27001, SOC 2, GDPR, CCPA, and related requirements.
• Build, mentor, and scale a high-performing IT team.
• Manage IT budgets, procurement, vendor contracts, and partner relationships.
• Establish SLAs for IT support across offices, labs, and depots.
• Drive continuous improvement in helpdesk and IT services to maximize productivity.

Director of IT

Data Analyst

• Build and maintain dashboards and models to improve visibility into operational efficiency, delivery performance, and topline metrics.
• Partner with operations, engineering, and product teams to translate business needs into data-driven solutions.
• Source and transform data creatively, even when systems are incomplete. Propose solutions and tools to streamline workflows.
• Act as an analytics thought partner, translating complex findings into simple, actionable insights for both technical and non-technical audiences.
• Help define and track key business metrics, enabling data-driven strategy across teams.

Senior Data Analyst

System Administrator

• Design, implement, and maintain enterprise IT infrastructure including NAS servers, networks, IT cloud platforms, and security systems.
• Serve as an escalation point for complex technical issues that require advanced troubleshooting and root cause analysis.
• Implement and maintain identity management systems, SSO solutions, and directory services.
• Develop no-code automation solutions to streamline operations and reduce manual tasks.
• Lead major IT projects including system migrations, infrastructure upgrades, and security implementations.
• Design and maintain disaster recovery and business continuity plans for critical IT systems.
• Collaborate with security teams to implement advanced cybersecurity measures, compliance frameworks, and threat detection.
• Monitor system performance, capacity planning, and proactively address potential issues before they impact operations.
• Mentor junior IT staff and provide technical guidance on complex implementations.
• Support both corporate IT infrastructure and specialized systems required for autonomous robot operations.
• Document architectural decisions, system configurations, and operational procedures.
• Reports to the IT Manager and supports growing robotics operations.

IT Systems Administrator

IT Support

• Serve as primary responder for IT Service Desk tickets, providing timely resolution of technical issues and user requests (80% ticket resolution).
• Troubleshoot and resolve hardware issues including laptops, desktops, peripherals, and mobile devices.
• Provide software support across Windows, macOS, and Linux environments, including application installation and configuration.
• Support employee onboarding and offboarding processes, including account provisioning and equipment setup.
• Manage user accounts, permissions, and access levels across various systems and platforms.
• Diagnose and resolve network connectivity issues, printer problems, and other infrastructure-related concerns.
• Collaborate with vendors for hardware repairs, warranty claims, and technical escalations.
• Document solutions in the knowledge base and maintain accurate ticket records for continuous improvement.
• Participate in IT projects including system upgrades, process improvements, and automation initiatives (20% of role).
• Support internal corporate IT and operational needs to enable robot delivery.
• Escalate complex technical issues to IT and Security teams while maintaining ownership of ticket resolution.

IT Support Specialist

Communications

• Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy.
• Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met.
• Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results.
• Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions.
• Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition.
• Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates.
• Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes.
• Supervise and manage agency and freelance relationships, as needed.

Communications and Marketing Lead

Full-stack Engineer

• Design and maintain release management and CI/CD orchestration tooling to streamline delivery pipelines
• Own release management tooling, CI/CD orchestration, and automated KPI dashboards
• Build end-to-end data pipelines that power QA metrics, mapping, and machine learning
• Build automated KPI dashboards and regression benchmarks to monitor engineering and system performance
• Develop internal developer productivity tools that improve setup, testing, and collaboration
• Vet, integrate, and scale GenAI-powered tools to improve developer experience and automation
• Collaborate with other engineering teams to reduce manual toil and adopt infrastructure best practices
• Design, build, and own the infrastructure that enables high-velocity software delivery
• Work cross-functionally at the intersection of infrastructure, developer tools, and data engineering to improve speed, quality, and reliability of the autonomous robot fleet

Senior Software Engineer, Infrastructure and Developer Productivity, GCP

Manager

• Own the pipeline of new locations to support Serve’s strategic needs
• Coordinate with operations, finance and legal to evaluate new locations
• Conduct property visits of both existing and potential properties
• Negotiate leases and own relationships with real estate brokers and new and existing landlords
• Manage Serve’s current portfolio of locations and maintain compliance with existing leases
• Manage, negotiate, and coordinate with vendors as needed to service properties
• Track, forecast, and communicate all real estate related expenses and contracts with the finance and legal teams

Real Estate Manager

Hardware Engineer

• Lead design and system integration of electrical components in autonomous sidewalk delivery robots, including compute, sensors, motor control, battery management, and safety systems.
• Own and define the electrical architecture of robot platforms and standardize power systems, compute platforms, sensor integration, and communication interfaces.
• Develop and maintain architectural standards and design frameworks across robot platforms to ensure consistency, scalability, and manufacturability.
• Collaborate closely with software, firmware, mechanical, autonomy, and manufacturing teams to align design choices, interface definitions, and system-level integration.
• Lead architectural design reviews and provide technical direction to electrical engineering to meet safety, performance, and reliability targets.
• Evaluate and select components and technologies (e.g., NVIDIA Jetson, powertrain control systems, CAN, Ethernet, LiDAR, cameras, ultrasonic, GPS).
• Oversee schematic and PCB layout best practices, ensuring signal integrity, thermal management, and EMI/EMC compliance.
• Drive decisions on electrical system modularity, harness design, and serviceability to support volume production and field support.
• Support validation and testing efforts including power profiling, thermal testing, and functional safety assessments.
• Track emerging technologies in robotics, mobility, and power systems to drive innovation in next-gen robot platforms.

Staff Hardware Architect

• Work on the core software components that power Serve and enable robotics application development.
• Write high quality embedded software for next generation Serve platforms.
• Collaborate with Hardware and Autonomy teams on requirements, system design, and component selection.
• Develop drivers and hardware abstractions for new components including sensors, actuators, and communication electronics.
• Design and implement systems for measuring software and hardware performance.
• Support BSP development and bringup of new hardware designs.
• Support development of robotics middleware and application frameworks.
• Grow robotic deliveries from surprising novelty to efficient ubiquity.

Senior Embedded Software Engineer

Security Engineer

• Collaborate with senior engineers to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP).
• Support threat modeling, risk assessments, and architecture reviews for key components of our platform.
• Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., image scanning, IAM policy enforcement).
• Assist in implementing runtime security measures for our containerized workloads (Docker, Kubernetes).
• Design and deploy endpoint and application security controls to protect managed devices and ensure compliance across the organization.
• Participate in the triage, investigation, and resolution of security incidents.
• Contribute to internal documentation and raise security awareness across engineering teams through reviews and knowledge sharing.
• Participate in the Security team on-call rotation.

Senior Security Engineer

Compliance

• Serve as a subject matter expert on security best practices, compliance frameworks and standards such as SOX Section 404 IT General Controls, ISO 27001, GDPR, CCPA.
• Maintain security documentation including, but not limited to: information security policies and procedures, risk assessment methodology and treatment plans, privacy and business impact assessments (BIA/PIA), and compliance audit procedures.
• Manage Serve’s security awareness program platform and quarterly phishing simulation campaigns and reporting.
• Conduct periodic risk assessments of third-party vendor services and establish corrective action plans for risk mitigation.
• Support periodic IT audits for Serve critical business systems to ensure compliance with IT General control (ITGC) requirements.
• Track and manage audit findings and remediation activities to ensure timely resolution.
• Manage Serve’s compliance framework, risk and control matrix and compliance automation system of record.
• Prepare weekly reports for senior leadership on the compliance status of internal controls.

Senior GRC Analyst

• Serve Robotics builds personable sidewalk delivery robots to move goods in cities
• The Serve fleet operates commercial deliveries in Los Angeles
• Manage all aspects of consolidated and entity-level direct and indirect US taxes
• Track and implement new legislation and tax policy changes
• Manage research and planning of new tax projects and processes
• Collaborate with Legal, Technical Accounting, and cross-functional business teams
• Facilitate and manage preparation and review of company federal tax returns and timely filing
• Ensure accurate, timely filing of consolidated federal, state and local income tax returns and other filings
• Own preparation and filing of company credits and incentives, including R&D
• Implement and maintain processes related to indirect taxes (Sales and Use, Franchise, Property, etc.)
• Develop and implement strategic tax planning, including transfer pricing studies and cross-border documentation
• Manage external consultants involved in US federal tax return preparation
• Plan and develop overall return calendar and coordinate timing and inputs
• Maintain effective control procedures over all aspects of the tax process
• Manage and facilitate IRS income tax audits and prepare responses and schedules
• Monitor legislative and regulatory tax law developments and communicate effects to management
• Provide support for internal audits and special tax-related projects

Tax Manager

• Serve Robotics using personable sidewalk robots for last-mile deliveries in cities.
• Lead design, delivery, and continuous improvement of operations training programs for frontline operators, field technicians, and support staff.
• Design, implement, and manage training programs focused on operational excellence, safety, and compliance.
• Develop onboarding curricula, refresher, and upskilling programs using hands-on, classroom, and digital methods.
• Create and maintain standard operating procedures (SOPs) and training manuals.
• Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements and track required safety training.
• Monitor and assess training effectiveness through performance metrics, feedback, and field audits; introduce data-driven improvements.
• Partner with leadership to identify skills gaps and develop targeted training solutions.
• Serve as liaison between Operations, Engineering, and HR; train and mentor field trainers, supervisors, and managers.
• Champion a safety-first mindset and build scalable training frameworks for fast growth.

Training Manager

Operations

• At Serve Robotics, we’re reimagining how things move in cities; personable sidewalk robot for deliveries.
• Manage logistics operations: shipment schedules, booking, tracking, documentation, invoicing, data analysis.
• Plan and book shipments; allocate product based on needs (QA, Dev, advertising, market operations).
• Support continuous development of streamlined & automated processes; build processes and systems to manage logistics.
• Oversee processes for shipment tracking and alerting; manage and monitor ongoing shipments.
• Monitor logistics invoicing and payments to ensure alignment with quotes.

Operations Manager

Engineer

ML Performance Engineer

Robotics

• Reimagine city deliveries with a personable sidewalk robot for efficient local delivery
• Develop advanced simulation features including procedural generation tools, agent behaviors, and realistic rendering
• Lead setup, configuration, and deployment of simulation environments for robotics testing and validation
• Design and develop tools to generate realistic digital townscapes and integrate 3D assets
• Utilize Unreal Engine 5 to build, optimize, and manage immersive simulation environments
• Integrate simulation environments into workflows for generating large-scale training datasets for ML models
• Partner with robotics engineers, ML researchers, and software developers to ensure simulation fidelity and scalability
• Debug, test, and refine simulation environments for accuracy, realism, performance, and maintainability.

Senior Simulation and Game Engine Engineer – Robotics

Vendor Oversight & Incident Management
• Act as the primary point of contact for a third-party remote operations vendor, ensuring alignment on performance expectations, training standards, and operational compliance.
• Oversee the incident management process, including root cause analysis, documentation, escalation coordination, and timely resolution.
• Collaborate with the vendor to implement and maintain standardized training and certification processes for remote operators.

Operational Reporting & Analytics
• Own regular reporting on remote operations performance, utilizing ThoughtSpot for data visualization and trend analysis.
• Use Jira to track and analyze ticket data, surfacing patterns in incidents, operator behavior, and system issues.
• Deliver structured reports and actionable insights to internal stakeholders to inform decisions and drive operational improvements.

Process Design & Continuous Improvement
• Design, implement, and maintain standard operating procedures (SOPs) related to operator performance, incident handling, and QA workflows.
• Ensure all process updates follow proper change management and document control practices to maintain operational integrity and compliance.
• Partner with cross-functional teams to test, implement, and evaluate improvements to tools, systems, and training materials.

EXPERIENCE, QUALIFICATIONS, & SKILLS
Qualifications
• 4+ years of experience in operations, vendor management, or service delivery in a fast-paced, data-driven environment
• Proven ability to manage third-party vendor relationships and drive accountability
• Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)
• Experience designing and improving operational processes using data and stakeholder input
• Familiarity with change management and document control practices in operational or technical environments
• Strong communication skills, with the ability to convey insights and recommendations clearly to diverse audiences
• Ability to occasionally work evenings, weekends, and holidays as needed based on operational demands
• Travel to visit vendor sites once a quarter is expected.

What Makes You Standout
• Bachelor's degree in Business, Operations, Analytics, or a related field
• Exposure to remote operations, customer support, or technical field operations.
• Experience working with third-party vendors or remote teams.