Serve Robotics

Electrical Engineer

• Support manufacturing, validation, and test infrastructure needs for Serve Robotics' electrical hardware in Malaysia
• Provide local, on-the-ground electrical engineering support for manufacturing builds, NPI activities, and sustaining production issues in Malaysia
• Troubleshoot electrical failures during manufacturing, bring-up, and system integration, driving root cause analysis to closure
• Support yield improvement, failure analysis, rework guidance, and corrective actions for PCBAs, harnesses, power systems, and electromechanical assemblies
• Plan and execute EMI scans, including test setup review, debugging, issue isolation, mitigation follow-up, and documentation
• Identify likely emission sources and implement grounding, shielding, filtering, layout, and cable-routing improvements
• Provide technical guidance for IAC test fixtures, including requirements, electrical interfaces, instrumentation, safety, and test coverage
• Support development, debugging, and improvement of IAC test fixtures for board-level or system-level verification and manufacturing test
• Partner with contract manufacturers, test partners, and local suppliers to resolve production and test issues and improve readiness
• Create and maintain test procedures, troubleshooting guides, engineering documentation, and validation records
• Collaborate with remote electrical engineering, systems, firmware, reliability, and manufacturing engineering teams to communicate issues and drive resolution

Data Analyst

• Develop and manage API-based workflows to ensure seamless communication between our core business platforms and external logistics partners.
• Design, build, and maintain automated pipelines to retrieve and route data across various internal and external databases and tools.
• Perform hands-on data analysis (e.g., tracking average shipping times, inventory flows, etc.) and build automated spreadsheets and/or dashboards for stakeholders.
• Implement error handling, alerting, etc. to ensure data workflows run consistently and accurately.
• Partner with Supply Chain, Operations, Finance, and Engineering stakeholders to define KPIs, reporting requirements, and data quality standards across supply chain processes.
• Conduct root cause analysis on operational issues and recommend process improvements that reduce cost, improve inventory accuracy, and increase logistics performance.
• Create and maintain technical documentation for data models, integrations, workflows, and reporting systems to support long term scalability and knowledge sharing.

Data Analyst, Supply Chain

Operations

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Operations Coordinator

Full-stack Engineer

• Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams.
• Focused work on frontend, backend, cloud infrastructure and embedded software.
• Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations.
• Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures.
• Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk.
• Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking.
• High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality.
• Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.

Full-Stack Software Engineer, Internal Services

Account Manager

• Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health.
• Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor.
• Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction.
• Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes.
• Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts.
• Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience.
• Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field.
• Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders.

Electrical Engineer

Data Analyst, Supply Chain

Operations Coordinator

Full-Stack Software Engineer, Internal Services

Partnership Manager