Serve Robotics

Compliance

• Serve as a subject matter expert on security best practices, compliance frameworks and standards such as SOX Section 404 IT General Controls, ISO 27001, GDPR, CCPA.
• Maintain security documentation including, but not limited to: information security policies and procedures, risk assessment methodology and treatment plans, privacy and business impact assessments (BIA/PIA), and compliance audit procedures.
• Manage Serve’s security awareness program platform and quarterly phishing simulation campaigns and reporting.
• Conduct periodic risk assessments of third-party vendor services and establish corrective action plans for risk mitigation.
• Support periodic IT audits for Serve critical business systems to ensure compliance with IT General control (ITGC) requirements.
• Track and manage audit findings and remediation activities to ensure timely resolution.
• Manage Serve’s compliance framework, risk and control matrix and compliance automation system of record.
• Prepare weekly reports for senior leadership on the compliance status of internal controls.

Senior GRC Analyst

Security Engineer

• Collaborate with senior engineers to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP).
• Support threat modeling, risk assessments, and architecture reviews for key components of our platform.
• Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., image scanning, IAM policy enforcement).
• Assist in implementing runtime security measures for our containerized workloads (Docker, Kubernetes).
• Design and deploy endpoint and application security controls to protect managed devices and ensure compliance across the organization.
• Participate in the triage, investigation, and resolution of security incidents.
• Contribute to internal documentation and raise security awareness across engineering teams through reviews and knowledge sharing.
• Participate in the Security team on-call rotation.

Senior Security Engineer

• Serve Robotics builds personable sidewalk delivery robots to move goods in cities
• The Serve fleet operates commercial deliveries in Los Angeles
• Manage all aspects of consolidated and entity-level direct and indirect US taxes
• Track and implement new legislation and tax policy changes
• Manage research and planning of new tax projects and processes
• Collaborate with Legal, Technical Accounting, and cross-functional business teams
• Facilitate and manage preparation and review of company federal tax returns and timely filing
• Ensure accurate, timely filing of consolidated federal, state and local income tax returns and other filings
• Own preparation and filing of company credits and incentives, including R&D
• Implement and maintain processes related to indirect taxes (Sales and Use, Franchise, Property, etc.)
• Develop and implement strategic tax planning, including transfer pricing studies and cross-border documentation
• Manage external consultants involved in US federal tax return preparation
• Plan and develop overall return calendar and coordinate timing and inputs
• Maintain effective control procedures over all aspects of the tax process
• Manage and facilitate IRS income tax audits and prepare responses and schedules
• Monitor legislative and regulatory tax law developments and communicate effects to management
• Provide support for internal audits and special tax-related projects

Tax Manager

Engineer

ML Performance Engineer

Operations

• At Serve Robotics, we’re reimagining how things move in cities; personable sidewalk robot for deliveries.
• Manage logistics operations: shipment schedules, booking, tracking, documentation, invoicing, data analysis.
• Plan and book shipments; allocate product based on needs (QA, Dev, advertising, market operations).
• Support continuous development of streamlined & automated processes; build processes and systems to manage logistics.
• Oversee processes for shipment tracking and alerting; manage and monitor ongoing shipments.
• Monitor logistics invoicing and payments to ensure alignment with quotes.

Operations Manager

Manager

• Serve Robotics using personable sidewalk robots for last-mile deliveries in cities.
• Lead design, delivery, and continuous improvement of operations training programs for frontline operators, field technicians, and support staff.
• Design, implement, and manage training programs focused on operational excellence, safety, and compliance.
• Develop onboarding curricula, refresher, and upskilling programs using hands-on, classroom, and digital methods.
• Create and maintain standard operating procedures (SOPs) and training manuals.
• Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements and track required safety training.
• Monitor and assess training effectiveness through performance metrics, feedback, and field audits; introduce data-driven improvements.
• Partner with leadership to identify skills gaps and develop targeted training solutions.
• Serve as liaison between Operations, Engineering, and HR; train and mentor field trainers, supervisors, and managers.
• Champion a safety-first mindset and build scalable training frameworks for fast growth.

Training Manager

Robotics

• Reimagine city deliveries with a personable sidewalk robot for efficient local delivery
• Develop advanced simulation features including procedural generation tools, agent behaviors, and realistic rendering
• Lead setup, configuration, and deployment of simulation environments for robotics testing and validation
• Design and develop tools to generate realistic digital townscapes and integrate 3D assets
• Utilize Unreal Engine 5 to build, optimize, and manage immersive simulation environments
• Integrate simulation environments into workflows for generating large-scale training datasets for ML models
• Partner with robotics engineers, ML researchers, and software developers to ensure simulation fidelity and scalability
• Debug, test, and refine simulation environments for accuracy, realism, performance, and maintainability.

Senior Simulation and Game Engine Engineer – Robotics

Vendor Oversight & Incident Management
• Act as the primary point of contact for a third-party remote operations vendor, ensuring alignment on performance expectations, training standards, and operational compliance.
• Oversee the incident management process, including root cause analysis, documentation, escalation coordination, and timely resolution.
• Collaborate with the vendor to implement and maintain standardized training and certification processes for remote operators.

Operational Reporting & Analytics
• Own regular reporting on remote operations performance, utilizing ThoughtSpot for data visualization and trend analysis.
• Use Jira to track and analyze ticket data, surfacing patterns in incidents, operator behavior, and system issues.
• Deliver structured reports and actionable insights to internal stakeholders to inform decisions and drive operational improvements.

Process Design & Continuous Improvement
• Design, implement, and maintain standard operating procedures (SOPs) related to operator performance, incident handling, and QA workflows.
• Ensure all process updates follow proper change management and document control practices to maintain operational integrity and compliance.
• Partner with cross-functional teams to test, implement, and evaluate improvements to tools, systems, and training materials.

EXPERIENCE, QUALIFICATIONS, & SKILLS
Qualifications
• 4+ years of experience in operations, vendor management, or service delivery in a fast-paced, data-driven environment
• Proven ability to manage third-party vendor relationships and drive accountability
• Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)
• Experience designing and improving operational processes using data and stakeholder input
• Familiarity with change management and document control practices in operational or technical environments
• Strong communication skills, with the ability to convey insights and recommendations clearly to diverse audiences
• Ability to occasionally work evenings, weekends, and holidays as needed based on operational demands
• Travel to visit vendor sites once a quarter is expected.

What Makes You Standout
• Bachelor's degree in Business, Operations, Analytics, or a related field
• Exposure to remote operations, customer support, or technical field operations.
• Experience working with third-party vendors or remote teams.