Serve Robotics

Engineer

• Support the evolution of Serve’s Safety Management System (SMS), ensuring alignment across SRM, SA, Safety Promotion, and Safety Policy.
• Drive hazard identification and risk assessments, ensuring safety risks are systematically identified, controlled, and accepted in accordance with defined thresholds.
• Continuously improve emergency response processes, including table top exercises, real-world event management, and post-incident learnings.
• Lead cross-functional incident investigations and root cause analyses (RCA), ensuring timely identification of causal factors and implementation of effective corrective actions.
• Support and monitor safety performance metrics, including leading indicators, to proactively identify risk trends and inform operational and engineering decisions.
• Support safety assurance activities, including validation, verification, and auditing of safety-critical systems and processes.
• Support safety promotion initiatives, including communication, training, and engagement efforts that reinforce safe behaviors and strengthen a positive safety culture.
• Contribute to continuous improvement of safety processes and documentation, ensuring scalability, clarity, and alignment with industry best practices.

Staff Safety Engineer

Security Engineer

• Lead Serve’s security strategy across corporate security, platform security, product and robot security.
• Own the security roadmap and drive progress on initiatives.
• Partner closely with IT, Engineering, Product, and Platform teams.
• Advance GRC maturity, including security policies and monitoring.
• Build and mature incident response capabilities.
• Develop and maintain security practices that support operations.
• Lead, mentor, and grow a high-performing security organization.
• Translate complex security risks into clear business decisions and actionable guidance.
• Establish metrics, dashboards, and reporting cadences.
• Evaluate and improve security tooling and operational processes.
• Support executive leadership and board-level reporting.

VP of Security

Account Manager

• Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
• Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
• Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
• Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
• Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
• Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
• Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
• Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders

Partnership Manager

Accounting Manager

• Research, analyze, and formally document complex technical accounting matters under U.S. GAAP through comprehensive position memoranda and cross-functional collaboration
• Lead the end-to-end accounting for equity and stock-based compensation, including technical analysis, documentation, and financial reporting
• Support the preparation of recurring technical accounting analyses for the global organization
• Assist the Finance team in developing and maintaining formal accounting policy documentation
• Assist with the preparation of quarterly and annual SEC filings
• Support coordination with the external audit team during quarterly reviews and annual audits
• Serve as a strategic cross-functional partner to FP&A, Legal, Operations, and Executive Leadership
• Manage multiple concurrent reporting and technical accounting workstreams

Technical Accounting Manager

Product Manager

• Set the direction for target hardware feature capabilities, enhancements and partner integrations to improve service efficiency, scalability and experience.
• Work closely with engineering teams to make trade offs between time to market, scalability, and safeguard against likely gotchas. Craft actionable requirements that capture business opportunities and operational pain points. Deep dive into our hardware design and architecture to support engineering and write user acceptance criteria that accelerate QA for any new or refined feature.
• Facilitate data gathering for key issues priority and focus, tracking back to OKRs and KPIs
• Define key performance metrics, analyze production performance, and be the go-to for the performance of the target hardware features.
• Collaborate with legal, security, and compliance teams to meet industry standards and scale integrations.
• Serve as the key interface between Serve Robotics and partner technical teams, providing guidance on what is feasible and ensuring successful integration and alignment with product goals.

Senior Product Manager, Hardware

General Counsel

• Lead end-to-end vendor and commercial contract negotiations, including drafting, redlining, and resolving contested business and legal issues across SaaS subscriptions, master services agreements, procurement contracts, data processing agreements, and terms of service.
• Identify, evaluate, and deploy AI-powered legal solutions (e.g., contract lifecycle management platforms, AI-assisted review and abstraction tools, clause libraries) to accelerate throughput, reduce cycle times, and scale the contracting function to meet growing business demand.
• Build and own a library of standardized contract templates, negotiation playbooks, and approved fallback positions that enable business teams to self-serve on routine transactions, reduce legal bottlenecks, and enforce consistent contracting standards at scale.
• Drive proactive legal operations initiatives that identify inefficiencies, redesign workflows, and implement automation to eliminate manual bottlenecks and establish repeatable, scalable processes across the legal department.
• Partner directly with Procurement, IT, Finance, Security, and Sales teams to guide vendor onboarding, resolve contracting questions, and ensure compliance with company standards throughout the deal lifecycle.
• Conduct risk assessments on proposed commercial arrangements, flagging material exposures related to indemnification, liability allocation, intellectual property, data privacy, and regulatory compliance.
• Define, track, and maintain contract and legal operations metrics, including cycle time, volume, key terms, risk areas, self-service adoption rates, and cost savings from automation, and deliver regular reporting to leadership and the broader organization.
• Develop and deliver training programs for cross-functional stakeholders on contract processes, negotiation guardrails, and the effective use of legal technology tools, driving adoption and reducing dependency on legal for routine matters.

Counsel, Contracts & Legal Operations

• Manage all phases of employment-related litigation, including wage and hour class actions, PAGA representative actions, wrongful termination, discrimination, harassment, and retaliation claims, from pre-litigation assessment through trial or resolution.
• Provide day-to-day employment law counsel to the Human Resources department on a wide range of employment law matters, including hiring, performance management, discipline, terminations, compensation, and workplace conduct.
• Draft, review, and update employment policies, handbooks, offer letters, separation agreements, and other employment-related documents to maintain compliance with California law and emerging regulatory requirements.
• Manage and direct outside counsel retained for employment and litigation matters.
• Lead or oversee internal workplace investigations involving allegations of discrimination, harassment, retaliation, policy violations, and other employee misconduct, and prepare written investigation reports and recommendations.
• Manage the company's response to administrative charges and complaints filed with the California Civil Rights Department (CRD), the Equal Employment Opportunity Commission (EEOC), the California Labor Commissioner, and other federal and state agencies.
• Develop and deliver training programs for HR professionals, managers, and senior leadership on employment law topics, including anti-harassment, anti-discrimination, wage and hour compliance, and leave administration.
• Represent the company in mediations, arbitrations, and other alternative dispute resolution proceedings, including preparation of mediation briefs, settlement analyses, and negotiation of resolution terms.

Senior Counsel, Employment & Litigation

Security Analyst

• Assist in the implementation of technical security requirements defined by Serve’s Cyber Security Program.
• Implement security hardening standards and continuous assessment criteria for Serve’s IT and product infrastructure stack.
• Work with IT Service Engineering and Product Engineering teams to further develop and maintain a secure architecture framework within Google cloud environment.
• Assist in the implementation and monitoring of build and runtime security measures for Google cloud infrastructure.
• Implement or further tune existing security tooling to prevent or detect hardware and software vulnerabilities and common security misconfigurations.
• Assist with managing enterprise EDR Platforms as an administrator, creating detection rules, automating response workflows, conducting event correlation and performing incident root cause analysis.
• Conduct research on emerging vulnerabilities, threats, IOCs, IOAs, TTPs working to develop controls and build countermeasures as a response.
• Perform security reviews on Serve products and services to assess the adoption and implementation of secure design principles.
• Conduct comprehensive vulnerability assessments on cloud infrastructure and enterprise business systems, providing clear recommendations and guidance on remediation and providing support for implementation of mitigating actions as required.
• Partner with cross-functional technology teams to strengthen enterprise-wide detection, security orchestration, automation, and response capabilities.
• Contribute to Serve’s Security Awareness Program by building out content, conducting phishing simulation exercises and providing follow up actions to strengthen org-wide security awareness.
• Participate in Cyber Security on-call rotation as a security subject matter expert as required.

• Collaborate with IT, SRE and Software engineering teams to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP).
• Develop and support internal security risk assessment processes as part of Serve’s software and system lifecycle and third party vendor acquisitions.
• Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., runtime security, image scanning, IAM policy enforcement).
• Design and deploy infrastructure and application security controls to protect critical information systems.
• Design and deploy endpoint security measures to protect IT managed devices.
• Design and implement IT infrastructure hardening requirements for on-premise network infrastructure: firewalls, switches, and on-premise storage etc.
• Research and monitor threats and vulnerabilities, perform impact assessments and drive remediation actions partnering with engineering teams.
• Participate in the triage, investigation, and resolution of security incidents.
• Participate in the Security team on-call rotation.