Serve Robotics

Data Analyst

• Develop and manage API-based workflows to ensure seamless communication between our core business platforms and external logistics partners.
• Design, build, and maintain automated pipelines to retrieve and route data across various internal and external databases and tools.
• Perform hands-on data analysis (e.g., tracking average shipping times, inventory flows, etc.) and build automated spreadsheets and/or dashboards for stakeholders.
• Implement error handling, alerting, etc. to ensure data workflows run consistently and accurately.
• Partner with Supply Chain, Operations, Finance, and Engineering stakeholders to define KPIs, reporting requirements, and data quality standards across supply chain processes.
• Conduct root cause analysis on operational issues and recommend process improvements that reduce cost, improve inventory accuracy, and increase logistics performance.
• Create and maintain technical documentation for data models, integrations, workflows, and reporting systems to support long term scalability and knowledge sharing.

Data Analyst, Supply Chain

Operations

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Operations Coordinator

Full-stack Engineer

• Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams.
• Focused work on frontend, backend, cloud infrastructure and embedded software.
• Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations.
• Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures.
• Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk.
• Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking.
• High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality.
• Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.

Full-Stack Software Engineer, Internal Services

Account Manager

• Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health.
• Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor.
• Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction.
• Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes.
• Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts.
• Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience.
• Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field.
• Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders.

Partnership Manager

Communications

• Develop and execute communications plans for new city launches and policy priorities, aligned to regulatory milestones, operational readiness, permit decisions, contract deadlines, and other outcomes that support Serve’s license to operate.
• Lead day-to-day communications execution for policy, public affairs, and market-entry work across priority markets.
• Identify and engage local audiences who shape public opinion, including editorial boards, business leaders, accessibility advocates, neighborhood association leaders, academics, and influential local voices.
• Build and manage local media strategies and reporter relationships across priority markets, including local, trade, tech, AI, culture, business, mobility, accessibility, and urban policy outlets.
• Sequence announcements, validator activity, earned media, and stakeholder engagement to support permit asks, contract announcements, policy milestones, and public affairs campaigns.
• Build and manage networks of named third-party validators who can provide credible, on-the-record support in priority markets.
• Monitor legislation, regulation, media coverage, and opposition activity that could affect Serve’s license to operate, and recommend communications responses before issues gain momentum.
• Partner with Government Relations on federal, state, and city engagements by translating policy and regulatory developments into clear narratives for media, partners, stakeholders, and the public.
• Support messaging for testimony, hearings, comment letters, rulemaking processes, regulatory engagement, and other public affairs priorities.
• Maintain incident response playbooks and coordinate communications execution during sensitive moments, including rapid response support in partnership with Legal, Operations, Government Relations, and Communications.
• Draft holding statements, talking points, Q&A, fact sheets, one-pagers, reactive press materials, and briefing materials for use across markets.
• Prepare local general managers, operations leads, partner spokespeople, and executives for media interviews, stakeholder meetings, and public-facing engagements.
• Manage inbound media inquiries with sound judgment about when to engage, decline, redirect, or escalate.

Policy & Safety Communications Lead

Data Scientist

• Prototype and train learning-based models using a data-centric approach, applying techniques such as automated feature engineering, active learning, and fine-tuning on curated datasets
• Design, develop, and maintain efficient data and feature extraction pipelines to support ML engineers in accessing high-quality data for model training
• Design auto labeling system using ensemble of models that can reason from multimodal data for different use-cases, including image semantic labeling using vision grounded models, intent and path prediction ground truth
• Perform complex data extraction, transformation, and loading (ETL) processes, ensuring data is clean, accessible, and well-documented
• Write and optimize high quality SQL queries for data analysis and ingestion from various sources
• Partner with data infrastructure and ML engineers to ensure seamless integration of data and machine learning workflows
• Produce highquality, maintainable code and participate in peer code reviews to share knowledge and uphold team standards

Senior Data Scientist, Machine Learning

Engineer

• Support the evolution of Serve’s Safety Management System (SMS), ensuring alignment across SRM, SA, Safety Promotion, and Safety Policy.
• Drive hazard identification and risk assessments, ensuring safety risks are systematically identified, controlled, and accepted in accordance with defined thresholds.
• Continuously improve emergency response processes, including table top exercises, real-world event management, and post-incident learnings.
• Lead cross-functional incident investigations and root cause analyses (RCA), ensuring timely identification of causal factors and implementation of effective corrective actions.
• Support and monitor safety performance metrics, including leading indicators, to proactively identify risk trends and inform operational and engineering decisions.
• Support safety assurance activities, including validation, verification, and auditing of safety-critical systems and processes.
• Support safety promotion initiatives, including communication, training, and engagement efforts that reinforce safe behaviors and strengthen a positive safety culture.
• Contribute to continuous improvement of safety processes and documentation, ensuring scalability, clarity, and alignment with industry best practices.

Staff Safety Engineer

Security Engineer

• Lead Serve’s security strategy across corporate security, platform security, product and robot security.
• Own the security roadmap and drive progress on initiatives.
• Partner closely with IT, Engineering, Product, and Platform teams.
• Advance GRC maturity, including security policies and monitoring.
• Build and mature incident response capabilities.
• Develop and maintain security practices that support operations.
• Lead, mentor, and grow a high-performing security organization.
• Translate complex security risks into clear business decisions and actionable guidance.
• Establish metrics, dashboards, and reporting cadences.
• Evaluate and improve security tooling and operational processes.
• Support executive leadership and board-level reporting.