Serve Robotics

Engineer

• Design, deploy, and maintain IAM solutions (e.g., Okta, etc.)
• Implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services
• Integrate applications with identity providers using SAML, OAuth, OpenID Connect
• Manage user lifecycle processes (joiner, mover, leaver)
• Automate provisioning and deprovisioning workflows
• Maintain role-based access control (RBAC) models
• Conduct regular access reviews and certifications
• Enforce least-privilege access principles
• Support compliance initiatives (SOX, etc.)
• Monitor and respond to identity-related security incidents
• Maintain audit logs and documentation
• Troubleshoot authentication and authorization issues
• Provide Tier 2/3 support for IAM-related incidents
• Develop and maintain IAM policies, standards, and procedures
• Develop scripts and automation using Okta Workflows, PowerShell, Python, or similar languages to automate IAM workflows
• Work with APIs for system integrations
• Improve IAM operational efficiency through automation

IT Identity and Access Management Engineer

QA Engineer

• Identify and mitigate security vulnerabilities in APIs
• Identify, document, and track software defects and issues
• Extending Test Framework for API's and Front end/Backend testing
• Perform functional, regression, integration, and performance testing
• Participate in code reviews and provide feedback on testability and quality
• Assist in the continuous improvement of QA processes and methodologies
• Analyze test results and provide detailed reports on software quality and performance
• Design, develop, and execute test plans for autonomous vehicle software and systems
• Contribute to the development and maintenance of automated test scripts and frameworks
• Take part in our continuous improvement quest to make our robots more autonomous and safe every day
• Present test artifacts and test reports to a wide range of audience for release readiness to Staging environments
• Collaborate with development and engineering teams to understand system requirements and functionality
• Develop and maintain automated test scripts for API testing using tools like Postman, Swagger or Karate automation framework

QA Engineer, Platform and Ops Tooling

Machine Learning Engineer

• Design and maintain training systems that can process and learn from petabyte-scale multimodal datasets (e.g., video and point cloud data). This includes ensuring data is efficiently loaded, distributed, and processed across large GPU clusters.
• Identify and resolve bottlenecks in the training pipeline, including data loading, preprocessing, model computation, and inter-node communication, to maximize GPU utilization and reduce training time.
• Work with the ML team to develop and refine neural network architectures suitable for autonomy tasks, particularly those handling high-dimensional and sequential sensor data.
• Create and adjust loss functions and training strategies that help the model learn effectively from complex multimodal inputs and improve autonomy performance.
• Configure, monitor, and maintain large-scale distributed training jobs across multiple machines and GPUs, ensuring stability, fault tolerance, and efficient resource usage.
• Implement scalable systems to preprocess, transform, and augment large robotics datasets so that they are suitable for model training.
• Work closely with ML scientists and other engineers to integrate new models, experiments, and training approaches into the production training pipeline.
• Analyze training metrics, model outputs, and experiment logs to assess model performance and guide improvements in architecture, data usage, or training strategies.
• Develop tools and workflows that allow teams to run experiments, track results, and iterate quickly on new model ideas or training approaches.

Lead Machine Learning Engineer

Compliance

• Serve as a subject matter expert on security best practices, compliance frameworks and standards such as SOX Section 404 IT General Controls, ISO 27001, GDPR, CCPA.
• Maintain security documentation including, but not limited to: information security policies and procedures, risk assessment methodology and treatment plans, privacy and business impact assessments (BIA/PIA), and compliance audit procedures.
• Manage Serve’s security awareness program platform and quarterly phishing simulation campaigns and reporting.
• Conduct periodic risk assessments of third-party vendor services and establish corrective action plans for risk mitigation.
• Support periodic IT audits for Serve critical business systems to ensure compliance with IT General control (ITGC) requirements.
• Track and manage audit findings and remediation activities to ensure timely resolution.
• Manage Serve’s compliance framework, risk and control matrix and compliance automation system of record.
• Prepare weekly reports for senior leadership on the compliance status of internal controls.

Senior GRC Analyst

SDET

• Define and lead comprehensive test strategies for systems including compute, power delivery, and motor controllers.
• Design and implement manual and automated test setups, including custom fixtures and test benches.
• Manage the full test lifecycle—from planning and execution to data analysis and reporting.
• Perform validation for thermal performance, EMI/EMC, signal integrity, and long-term reliability.
• Collaborate closely with electrical, mechanical, and firmware teams to ensure testability and design quality.
• Debug hardware issues, identify root causes, and drive corrective actions with the design team.
• Develop and maintain clear, thorough test procedures and reports.
• Develop and execute stress and corner-case testing to uncover edge-case hardware failures.
• Support manufacturing with test development for production and assist during new product introduction (NPI).
• Work closely with the supply chain and manufacturing partners to ensure test coverage and consistency across production lines.
• Analyze field data to identify potential hardware reliability issues and feed insights back into test planning and design improvements.

Senior Hardware Test Engineer – Electrical

• Design and implement production-grade auto-labeling pipelines that generate 3D and 4D annotations (objects, trajectories, maps) from multi-modal robot data at scale.
• Develop data-centric learning workflows that connect auto-label outputs, Serve’s dataset infrastructure, and continuous E2E model training and evaluation pipelines.
• Lead initiatives in self-training, weak supervision, and simulation-to-real adaptation to reduce manual labeling dependency and accelerate model iteration cycles.
• Collaborate cross-functionally with multiple autonomy teams(e.g ML-infra, mapping, simulation) to align labeling infrastructure with model training and evaluation workflows.
• Stay ahead of emerging trends in E2E autonomy and data-centric ML, identifying opportunities to productionize state-of-the-art techniques.
• Mentor and support ML engineers and interns in developing robust data-centric practices, from dataset curation and labeling feedback loops to model monitoring and continuous improvement.

Senior Machine Learning Engineer, Off-board Perception

Account Executive

• Identify, prospect, and develop new business opportunities with brands and agencies.
• Pitch Serve’s advertising and experiential marketing capabilities in a compelling, consultative manner
• Build and maintain strong, trust-based relationships with key agency and brand stakeholders.
• Manage a full sales cycle, from prospecting to closing and onboarding
• Stay informed on Out of Home Advertising trends, client needs, and the evolving media landscape
• Collaborate internally with marketing, operations, engineering, and product to ensure seamless campaign execution
• Track and manage opportunities through CRM tools and sales pipelines
• Consistently meet or exceed monthly and quarterly sales goals

Account Executive, Advertising Sales – Independent Contractor

Robotics

• Develop and implement quick fix mitigations to address immediate Autonomy problems in the field.
• Prioritize and plan the development of new features with the technical leads based on emerging needs and technological advancements.
• Analyze and troubleshoot issues in navigation, localization, and perception systems.
• Fine-tune machine learning models to adapt and perform optimally in new metropolitan areas and aid the technology development towards understanding generalization gap from AI systems.
• Collaborate with cross-functional teams to ensure successful deployment and integration of robotics solutions.
• Develop data collection pipelines to aid our perception stack, monitoring system performance of onboard autonomy and provide insights for continuous improvement.
• Contribute to the full stack development of robotics solutions, ensuring robustness and scalability.

Robotics Engineer, Autonomy

Systems Engineer

• Lead firmware development for PCB bring-up, including power-on validation, peripheral testing, and interface bring-up.
• Architect and implement low-level drivers, diagnostic tools, and early-stage test utilities for new hardware platforms.
• Develop measurement, monitoring, and logging capabilities to assess hardware performance and reliability.
• Partner with the hardware team to troubleshoot component, signal-integrity, and interface issues.
• Own creation and maintenance of test firmware, automation scripts, and engineering validation tools.
• Oversee configuration, execution, and debugging of hardware test benches, fixtures, and development platforms.
• Provide technical leadership, mentorship, and guidance in root-cause analysis for hardware–firmware interaction issues.

Senior Embedded Engineer

Manager

• Oversee vendor performance and operational quality for Serve Robotics’ remote operations program.
• Manage vendor relationships, improving safety and operational processes.
• Ensure high-quality remote support for Serve’s autonomous delivery fleet.
• Collaborate with engineering, product, QA, and operations teams to drive operational excellence and continuous improvement.
• Serve as the primary operational point of contact for third-party remote operations vendors.
• Monitor operational KPIs and drive corrective actions with vendor partners.
• Oversee the remote safety incident process including root cause analysis and resolution tracking.
• Manage and support the Vendor Support team, providing guidance and performance management.
• Own recurring performance reporting for remote operations using data tools.
• Analyze operational data to identify patterns in incidents and performance.
• Design and maintain standard operating procedures related to operator performance and safety.
• Partner with cross-functional teams to implement improvements to tools and workflows.

Senior Vendor Manager

Human Resources

• Manage full onboarding process from offer-signed to first day New Hire Orientation. Keep materials and resources up to date throughout the year as changes occur.
• Oversee initiation and processing of all immigration related cases and changes for the foreign national population.
• Manage all new hire paperwork and verifications including E-Verify and i9
• Maintain accurate and up-to-date HR billing and payments in partnership with Finance. Enter and maintain POs in alignment with the approved budget.
• Complete all offboarding tasks as needed in partnership with HRBPs and HR Leadership.
• Maintain personnel data and files within HRIS (Rippling) ensuring appropriate documents are filed and tracked. This includes pay, title, leadership changes and more.
• Order and distribute SWAG items and employee gifts as needed for new hires and one-off events in partnership with TA and the business.
• Answer commonly asked questions about various HR related topics including change processes, Rippling, benefits, workers comp, personnel changes, onboarding/offboarding, etc.
• Maintain internal HR Intranet Notion page, ensuring all information and materials are up to date and permissions are accurate.
• Assist with annual cyclical HR initiatives including performance reviews, talent calibrations, and compensation planning.

Human Resources Generalist

Learning and Development

• Serve as a trusted advisor to senior leadership, driving Learning & Development initiatives that enhance organizational performance and foster a strong, inclusive culture.
• Lead the development and execution of an enterprise-wide development strategy, conducting regular assessments to ensure adoption and positive progress towards goals and target outcomes.
• Champion a positive working environment, fostering inclusivity, continuous improvement, and high performance at all levels of the organization.
• Oversee the design and implementation of learning systems that drive employee development, accountability, and organizational progression.
• Design and implement robust development programs to equip leaders and employees with the skills and knowledge needed for current and future organizational success.
• Drive adoption of learning platforms and create/promote self-service tools and resources
• Leverage data and metrics to identify trends, anticipate business needs, and develop actionable learning paths that align with individual and organizational objectives.
• Collaborate with leaders at all levels to create and implement learning paths that enhance employee engagement, retention, and the overall workplace environment.
• Provide 1-1 leadership and development coaching at all levels of leadership

Learning & Organizational Development Manager

Operations

• Perform hands-on repairs and preventive maintenance on robots to meet uptime SLAs.
• Troubleshoot mechanical, electrical, and software-related issues, escalating as needed.
• Implement and iterate on standard operating procedures for repair and diagnostics.
• Lead and mentor a team of local robot technicians; oversee shift planning, performance, and development.
• Create a culture of accountability, quality, and continuous improvement.
• Train new hires and ensure ongoing technician development.
• Maintain an organized and efficient depot environment.
• Track, order, and manage spare parts inventory to ensure availability while minimizing excess stock.
• Partner with supply chain and logistics teams to streamline part flow and reduce downtime.
• Identify inefficiencies or bottlenecks and implement scalable solutions.
• Help roll out new tools, workflows, and maintenance practices as the fleet and team grow.
• Document repair trends and collaborate cross-functionally to prevent repeat issues and inform product improvements.
• Partner closely with Product, Engineering, and other Operations teams to surface and prioritize repair-related needs.
• Support testing of new hardware and provide structured feedback from the field.
• Occasionally support robot deployments or retrievals in the field.

Fleet Operations Supervisor

Technical Program Manager

• Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various autonomy projects including end to end autonomy model development , data infra, simulation , machine learning, mapping, and process development.
• Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders
• Gather requirements, align priorities, and communicate project status updates effectively.
• Develop and implement processes that streamline workflows and improve efficiency.
• Coordinate with product and engineering management to create and maintain active roadmaps.
• Analyze and update existing processes and identify areas for optimization and improvement.
• Coordinate broad communication efforts to keep all teams informed and aligned.
• Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.
• Help teams set up and execute sprints to effectively prioritize and track work.
• Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.

IT Identity and Access Management Engineer

QA Engineer, Platform and Ops Tooling

Lead Machine Learning Engineer

Senior GRC Analyst

Senior Hardware Test Engineer – Electrical

Senior Machine Learning Engineer, Off-board Perception

Account Executive, Advertising Sales – Independent Contractor

Robotics Engineer, Autonomy

Senior Embedded Engineer

Senior Vendor Manager

Account Executive, Advertising Sales – Independent Contractor

Human Resources Generalist

Learning & Organizational Development Manager

Fleet Operations Supervisor

Staff Technical Program Manager – Autonomy