Partnership Manager

Serve Robotics

Partnership Manager responsible for driving operational excellence and partner performance at Serve Robotics. Focusing on driving revenue growth and maintaining strong partner relationships.

Posted 7/9/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health.
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor.
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction.
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes.
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts.
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience.
Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field.
Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders.

Requirements

What you’ll need

5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.

Benefits

Comp & perks

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Hard Skills & Tools

Data AnalysisPerformance MetricsRevenue Growth StrategiesOperational OptimizationIssue Resolution

Soft Skills

Strong CommunicationInterpersonal SkillsProblem-SolvingOwnership MindsetTrust Building