Productivity Systems Engineer
Seeq Corporation
AndroidCloudiOSLinuxMacOS
Help Desk II
Serigor Inc
contract
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Provides guidance and performs research for the management and administration of the Microsoft M365 application suite.
- Design and delivery of Microsoft solutions to meet business objectives and tenant technical requirements.
- Serve as the first point of contact for customers seeking technical assistance via phone, email, ticketing system, and walk-ins.
- Document all customer interactions within ticketing system and manage tickets in a timely manner.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions to determine best solution.
- Develop/modify Knowledge Base documentation.
- PC and Mobile deployments, installation of software, assist customers with new devices, image computers and complete post-image configuration.
- Record events and problems through resolution logs.
Requirements
- 2-5 years experience working in a help desk environment.
- Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
- In-depth knowledge of computer systems and mobile devices.
- Proven experience as a help desk technician.
- Ability to diagnose and resolve basic technical issues.
- Proficient with iOS and Android devices.
- Detail oriented and maintain confidentiality.
- Ability to work with minimal supervision.
- Customer-oriented and patient.
