IT Support

• Provides guidance and performs research for the management and administration of the Microsoft M365 application suite.
• Design and delivery of Microsoft solutions to meet business objectives and tenant technical requirements.
• Serve as the first point of contact for customers seeking technical assistance via phone, email, ticketing system, and walk-ins.
• Document all customer interactions within ticketing system and manage tickets in a timely manner.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to determine best solution.
• Develop/modify Knowledge Base documentation.
• PC and Mobile deployments, installation of software, assist customers with new devices, image computers and complete post-image configuration.
• Record events and problems through resolution logs.

Help Desk II

IT Help Desk Technician

Returned Goods Credit Specialist

Audit Manager – M&D, Technology

IT Manager III – Digital Technical Delivery Manager

Public Benefit Specialist