Talent Acquisition Specialist
Apex Service Partners
AndroidWordPress
Licensed Customer Service Representative
Liberty Mutual Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado, Florida, Idaho, Ohio, Tennessee
Visit company websiteSalary
💰 $37,000 - $76,000 per year
Job Level
Junior
Tech Stack
AndroidWordPress
About the role
- Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
- Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
- Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
- Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Accurately maintains and tracks data across various computer systems.
Requirements
- Property & Casualty License or a Personal Lines License.
- Associate degree in a business-related field or equivalent experience required.
- A minimum of 6 months' related work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Must have the ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
