Liberty Mutual Insurance

Claims Specialist

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action.
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
• Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Casualty Claims Adjuster

Account Executive

• Handle inbound calls and warm leads
• Consult with potential and existing policyholders on their insurance needs
• Match the correct coverages, products, and benefits to convert sales leads into policyholders

Inside Sales Representative

• Handling inbound calls and warm leads
• Consulting with potential and existing policyholders on their insurance needs
• Matching the correct coverages, products, and benefits to convert sales leads into policyholders

• Handling inbound calls and warm leads
• Consulting with customers on their insurance needs
• Matching the correct coverages, products, and benefits to convert sales leads into policyholders