Liberty Mutual Insurance

Account Executive

• Handling inbound calls and warm leads
• Consulting with customers on their insurance needs
• Matching the correct coverages, products, and benefits to convert sales leads into policyholders

Sales Representative

Claims Specialist

• Manages, investigates, and resolves claims.
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Updates files and provides comprehensive reports as required.
• Responsible for managing the practices and billing activities of outside and in-house counsel.

Senior Casualty Claims Specialist

• Be the first point of contact for inbound calls from both new and existing customers and agents seeking commercial insurance solutions
• Gather key information during each call to craft tailored insurance proposals that meet the unique needs of every client
• Manage high call volumes while efficiently balancing multiple tasks in a fast-paced environment

Bilingual Commercial Inside Sales Representative

• Handling inbound calls and warm leads
• Consulting with potential and existing policyholders on their insurance needs
• Matching the correct coverages, products, and benefits to convert sales leads into policyholders

Sales Representative, Inbound

Customer Support

• Provide timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.
• Independently solve problems relating to policies within scope and escalate others as appropriate.
• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Licensed Customer Service Representative

• Provide timely, accurate and responsive information and service to policyholders and agents
• Solve problems relating to policies within scope and escalate others as appropriate
• Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Bilingual Licensed Customer Service Representative

• Handling inbound calls and warm leads
• Consulting with customers on their insurance needs
• Matching the correct coverages, products, and benefits
• Converting sales leads into policyholders

• Be the first point of contact for inbound calls from both new and existing customers and agents seeking commercial insurance solutions.
• Gather key information during each call to craft tailored insurance proposals that meet the unique needs of every client.
• Spend a significant portion of the day on the phone, managing high call volumes while efficiently balancing multiple tasks in a fast-paced environment.

Commercial Inside Sales Representative

• Be the first point of contact for inbound calls from both new and existing customers and agents seeking commercial insurance solutions
• Gather key information during each call to craft tailored insurance proposals
• Manage high call volumes while efficiently balancing multiple tasks in a fast-paced environment