Senior Manager, IVI Infra Multimedia
Ford Motor Company
AndroidLinux
Technical Support Specialist
Signal Messenger
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $50 per hour
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOSLinux
About the role
- Communicate diplomatically with users to provide accurate and timely support across multiple channels of feedback.
- Analyze and research reported issues, and then help set priority based on relative importance.
- Convert qualitative user feedback into more quantifiable and actionable information for product development to understand and address.
- Help maintain our knowledge base.
- Collaborate with engineering teams to identify root cause; obtain detailed error reporting from users to aid troubleshooting.
Requirements
- 5+ years of experience in technical support.
- Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms.
- Thrive on learning, solving problems and approaching challenges with a curious, solution-oriented attitude.
- Strong communication skills and customer empathy, with the ability to explain complex ideas in a simple and friendly way.
- Fluency in written English, additional spoken or written languages can be beneficial.
