Signal Messenger

Support Engineer

• Communicate diplomatically with users to provide accurate and timely support across multiple channels of feedback.
• Analyze and research reported issues, and then help set priority based on relative importance.
• Convert qualitative user feedback into more quantifiable and actionable information for product development to understand and address.
• Help maintain our knowledge base.
• Collaborate with engineering teams to identify root cause; obtain detailed error reporting from users to aid troubleshooting.
• Join a team supporting Signal’s mobile and desktop apps to investigate issues and deliver an effortless user experience.

Technical Support Specialist