Senture, LLC

Security Analyst

• Work as part of a team of Information Security professionals supporting the enterprise
• Conduct proactive technical security assessments in response to alerts, research, and advisories
• Utilize industry’s best practice and enterprise-class tools to hunt for threats, review indicators of compromise, and provide guidance on impacts in response to security incidents
• Design and implement security controls aligned with NIST, FISMA, and DoD frameworks
• Monitor and respond to security incidents, ensuring rapid containment and remediation
• Collaborate with cross-functional teams to ensure compliance with enterprise policies and standards and align them to multiple U.S. federal cybersecurity mandates
• Develop and maintain security documentation, including SSPs, POA&Ms, and audit reports
• Support accreditation and authorization processes under RMF and DIACAP
• Stay current with emerging threats, technologies, and regulatory changes

Cybersecurity Analyst – US Government Programs

Bilingual

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
• Approximately 85% outbound and 15% inbound calls
• Utilize pre-approved scripts to ensure consistent and accurate communication with members
• Overcome objections using effective rebuttals to help members prioritize their health
• Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
• Utilize multiple systems to schedule providers for in-home or virtual evaluations
• Adjust, reschedule, or cancel appointments as requested
• Meet daily performance metrics including appointments, calls, handle time, and productivity
• Be available to complete overtime when required based on business needs
• Participate in peer side-by-side coaching as needed
• Follow HIPAA guidelines to protect member privacy

Bilingual Spanish – Member Engagement Coordinator

Software Engineer

• Design, develop, and implement AWS Connect architecture for the contact center based on best practices.
• Create and configure IVR flows to enhance customer interactions.
• Integrate AI-powered bots to handle common customer inquiries.
• Ensure integration with ServiceNow and other backend services.
• Seamlessly migrate infrastructure from existing vendors to AWS Connect.
• Customize AWS Connect user interface and routing logic to meet business requirements.
• Implement contact flows, queues, routing profiles, and other AWS Connect features.
• Thoroughly test all components of the contact center solution.
• Troubleshoot and resolve any issues or performance bottlenecks.
• Optimize system performance and customer experience.
• Monitor the performance and usage of the contact center solution.
• Implement necessary updates and improvements.
• Provide ongoing support and maintenance to ensure the system’s reliability and efficiency.
• Create comprehensive documentation for the contact center solution.
• Crosstrain internal teams on the use and maintenance of AWS Connect.

Cybersecurity Analyst – US Government Programs

Bilingual Spanish – Member Engagement Coordinator

AWS Connect Developer