Disaster Relief Customer Service Agent

Senture, LLC

Disaster Relief Customer Service Agent providing exceptional support via phone. Assisting customers impacted by catastrophic weather with inquiries and following protocols.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service support via phone while following protocols and guidelines.
Use various web-based systems to answer customer inquiries.
Document each customers inquiry information into a database.
Verify customers information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.

Requirements

What you’ll need

High School Diploma or GED
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.

Benefits

Comp & perks

Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencedata entryinternet navigationstatistical analysis

Soft Skills

effective communicationactive listeningmulti-tasking

Certifications

High School DiplomaGED