Disaster Support Agent

Senture, LLC

Ready Reserve Agent providing compassionate customer support during disasters and emergencies. Assisting individuals in navigating recovery processes from the comfort of home.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities by providing compassionate assistance and effectively navigating multiple web-based systems. Proficient in accurately documenting customer interactions and utilizing performance metrics to enhance service delivery.

Highest-signal resume keywords

Customer SupportCall Center ExperienceVerbal Communication SkillsEmpathy and ProfessionalismMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer ProficiencyWeb-Based ApplicationsInformation DocumentationCustomer Interaction Recording

Soft Skills

Active ListeningCompassionProfessionalism

Tools & Technologies

Web-Based Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServicePerformance MetricsSchedule Adherence

About the role

Key responsibilities & impact

Provide professional, compassionate, and accurate customer support via telephone.
Assist individuals impacted by disasters and emergencies by answering questions and providing guidance based on established procedures.
Navigate multiple web-based systems to access and document information.
Accurately record customer interactions in company databases.
Verify customer information and make updates as needed.
Actively listen to understand customer needs and provide appropriate assistance.
Conduct follow-up communications when required.
Participate in outbound calling activities, including client-specific surveys and information gathering.
Maintain schedule adherence and performance expectations.
Use performance metrics and feedback to continuously improve service delivery.

Requirements

What you’ll need

High School Diploma or GED required.
Previous call center or customer service experience strongly preferred.
Strong verbal and written communication skills.
Ability to demonstrate empathy and professionalism when assisting individuals experiencing difficult circumstances.
Ability to multitask and navigate multiple systems simultaneously.
Basic computer proficiency, including internet navigation and web-based applications.
Ability to sit for extended periods while working.

Benefits

Comp & perks

Serve a meaningful mission from home by helping individuals affected by disasters and emergencies.
Flexible, temporary employment activated based on disaster response and business needs.
Gain valuable customer service and crisis-support experience.
Assist team members in identifying and applying for other available positions within the company.