Developer Support Engineer – Agentic Ops, AI
Sentry
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $110,000 - $150,000 per year
Tech Stack
About the role
- Master the Sentry Ecosystem
- Become a Platform Expert: Develop deep authority on Sentry’s features
- Resolve Technical Inquiries: Answer inbound support requests
- Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs
- Manage Bugs & Escalations: Triage and reproduce product bugs
- Pioneer AI-First Support: Manage the performance of our support bots
- Train our AI Agents: Ensure accurate, high-quality assistance
Requirements
- 4+ years of experience in technical support or engineering
- Strong Coding Foundations: Proficiency in Python, JavaScript, or Ruby
- Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
- AI Literacy: Practical familiarity with the AI stack
- Exceptional Communication: Ability to explain complex architectural concepts to a human
Benefits
- equity grants
- paid time off
- group health insurance coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonJavaScriptRubyCI/CDAPIsmicroservicesobservabilitymonitoringSentry SDKAI stack
Soft Skills
exceptional communicationtroubleshootingtechnical supportproblem-solvingtraining