Become a Sentry product expert
Answer inbound Support requests about Sentry's product and usage of our SDK's
Contribute to our community and social support channels
Triage, reproduce and report product bugs as well monitor as escalations to engineering
Manage and curate customer feedback in our open source repos
Contribute to team wide goals and initiatives and support knowledge base documentation internal guides and demos
Providing real-time support to customer via chat, email, and video calls during business hours
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Requirements

8+ years of experience in technical customer support or similar roles in software/SaaS, with direct responsibility for troubleshooting, product guidance, and ensuring customer success
Proficiency with Python and/or JavaScript, plus other dynamic languages (e.g., Ruby, PHP)
Experience with modern frameworks (e.g., Django, Flask, Node.js, React)
Exposure to strongly typed or compiled languages (e.g., Java, C#, C++), with understanding of systems-level concepts such as concurrency and memory management
Strong understanding of modern software development practices and tools (e.g. CI/CD, API’s, microservices, front-end vs. back-end development, observability, debugging, performance monitoring)
Demonstrated coding experience through internships, personal projects (GitHub), or coding competitions
Excellent written and oral communication skills

Benefits

incentive compensation
equity grants
paid time off
group health insurance coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaScriptRubyPHPDjangoFlaskNode.jsReactJavaC#

Soft Skills

communicationtroubleshootingcustomer successcollaborationproblem-solvingdocumentationfeedback managementcommunity engagementreal-time supportescalation management