Cloud Support Engineer
SADA India
CloudDNSGoogle Cloud PlatformLinuxTCP/IP
Technical Support Engineer, Level 1
Sentinel Cybersecurity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudLinuxVMware
About the role
- Provide technical support to Egnyte's clients and partners
- Provide support via e-mail, phone and Zoom
- Work effectively and professionally with users who span from IT, business users, partners and executives
- Provide a workable solution that addresses client issue based on their use case
- Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
- Work with Product Management, Engineering and Sales to effectively take issues to resolution
- Participate in testing of new and updated products and provide feedback
- Write technical documents such as service and product FAQ's, guides, and manuals
Requirements
- Excellent customer engagement and communications skills
- Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
- Minimum three years of experience in SaaS support
- Experience in administering Windows 10, Mac OS and Linux (any distribution)
- Experience in administering Windows Servers (2016, 2019)
- Proficiency with Microsoft Office products
- Bonus if you have: Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
- Experience with Cloud Based File management systems
Benefits
- Competitive salaries.
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for life insurance
- Mental wellness platform subscription
- Gym reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS supportWindows 10Mac OSLinuxWindows Server 2016Windows Server 2019Microsoft OfficeVirtual Machine EnvironmentVMware ESXMicrosoft Hyper-V
Soft skills
customer engagementcommunicationtechnical supportproblem-solvingcollaborationprofessionalismfeedback provisiondocumentation writinguser interactionsubject matter expertise
