Senior Technical Support Consultant
Adobe
Cloud
Desktop Support Engineer
NCR Atleos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure proper functioning of hardware and software technologies.
- Troubleshoot and resolve network-related problems for end-users.
- Provide assistance and training for various operating systems and applications.
- Log requests and monitor hardware issues and software failures.
Requirements
- Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties.
- Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs.
- Used the established tracking system to log requests, monitored progress, tracked the problem resolution.
- Identified the patterns of failure, researched bug fixes and implemented solutions.
- Worked with vendors to resolve hardware operating system issues.
- Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and inperson requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company.
- Configuring and installing the Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
- Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users’ issues.
- Installing, certifying and troubleshooting the campus and remote campus network cabling infrastructure including a wide variety of local area network equipment and software.
- Training the end-users on the use and features of the various operating systems and applications on various platforms.
Benefits
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement NCR Atleos is an equal-opportunity employer.
- It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
- Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork resolutionhardware supportsoftware supportoperating systemsWindows installationMacintosh installationnetwork cablinglocal area networkbug fixes
Soft skills
customer supporttrainingproblem-solvingcommunicationprioritizationevaluationinstructionmonitoringassistanceresearch
