Technical Support Engineer, Level 1
Sentinel Cybersecurity
CloudLinuxVMware
Cloud Support Engineer
SADA India
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDNSGoogle Cloud PlatformLinuxTCP/IP
About the role
- Serve as a SADA escalation point for client technical issues related to GCP networking services.
- Triage, troubleshoot, and resolve incidents related to GCP networking.
- Provide front-line support for a wide range of GCP networking products and solutions.
- Triage and escalate issues to Google Support as required.
- Notice trends and work with team leadership to devise long-term solutions to recurring network problems.
- Assist with developing new processes to enhance the customer support experience.
- Assist with technical training of team members on network topics.
- Open to being on call for weekends and after hours.
- Must be highly organized and detail-oriented.
- Successful at working in a team culture.
Requirements
- Google Certified Associate Cloud Engineer or able to complete within the first 45 days of employment
- Google Professional Cloud Network Engineer certification within the first 120 days.
- Mastery in Google Cloud Platform Networking, with deep knowledge of:
- Cloud Load Balancing (HTTP(S), TCP/SSL, and UDP)
- Cloud Armor for DDoS and WAF
- Cloud CDN for content delivery
- Cloud DNS for domain name resolution
- Cloud NAT for outbound connectivity
- Cloud Router for dynamic routing with BGP
- Cloud VPN for secure site-to-site connectivity
- Cloud Interconnect for on-premises network extension
- VPC Service Controls for security perimeter management
- Private Service Connect for private access to managed services
- 3+ years of experience utilizing & strong knowledge of cloud platforms with a focus on networking.
- Strong understanding of core networking principles, including TCP/IP, BGP, DNS, and routing protocols.
- Strong knowledge of access control administration (IAM, Cloud Identity, User accounts, permission models) in a network context.
- Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.).
- Experience working with Google Support teams.
- Proven ability to diagnose and resolve complex network problems using packet capture tools (e.g., tcpdump, Wireshark).
Benefits
- Ongoing training
- First-week orientation
- 90-day onboarding schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Google Cloud Platform NetworkingCloud Load BalancingCloud ArmorCloud CDNCloud DNSCloud NATCloud RouterCloud VPNCloud InterconnectVPC Service Controls
Soft skills
highly organizeddetail-orientedteam collaborationproblem-solvingtechnical training
Certifications
Google Certified Associate Cloud EngineerGoogle Professional Cloud Network Engineer
