Sentinel Cybersecurity

Customer Success Manager

• Become a product expert, including the technical workings and practical business application.
• Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
• Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
• Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.
• Keep customers informed of process and procedural changes.
• Manage the resolution of escalated customer issues.
• Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.
• Travel expectations – 10%

Senior Customer Success Manager

Sales

• Customer Engagement: become deeply familiar with the Egnyte selling motion. Learn what’s working, what’s not working in Professional Services Sales and lead process-improvement tasks & initiatives. This will include development of key metrics, sales coaching, live-mentoring, SOP improvements, etc.…
• Team Management: lead the existing Professional Services Sellers in a player-coach capacity. This includes all management responsibilities and ultimate accountability for the key metrics and success of the team.
• Metric Management: like all Professional Services Sales organizations, the leader must balance core SaaS revenue attainment, with PS Sales Bookings. This role requires the experience of walking that line & being able to make balanced decisions. You’ll be accountable for PS Bookings, Attach rates, Discounting rates, and partner with your Delivery peers on PS revenue, quality rates, and more.
• Sales Engagement: build effective working relationships with Egnyte sellers and sales leadership. Help them accomplish quicker conversion times & rates, while balancing the need for quality Professional Services engagements. Your sales peers will become your most critical partners.
• Strategy Guidance & Feedback: serve as the "voice of the field/customer" as the primary connection of what our sellers and customers need from Professional Services. You’ll work closely with the PS Delivery leaders to make improvements as necessary.

Senior Manager, Professional Services Sales

Client Partner

• Act as overall quarterback for the reseller business within the region – driving a comprehensive territory plan that identifies go-to partners within each territory covering all Egnyte technology specializations, engaging Egnyte specialists as needed to build partner competency
• Create a strong partner eco-system in your territory by identifying and onboarding new partners
• Develop and grow new and existing Egnyte channel partners to increase pipeline and revenue contribution
• Develop, drive, and execute strategic partner sales plans with partner leadership
• Build strong relationships across key partner stakeholders to strengthen the partnership.
• Develop and execute partner marketing campaigns working closely with Partner Marketing to drive incremental revenue
• Present Egnyte solutions at partner events
• Work cross-functionally within Egnyte key stakeholders and build a “one-team” attitude with all extended stakeholders
• Build capacity, capability, and collaboration within a portfolio of Partners to achieve loyalty and transformation.
• Work with extended team to provide multiple touchpoints in partner organizations to scale resources.

Partner Development Manager

Engineer

• Develop tools to measure & monitor performance bottlenecks within the application
• Triage reported performance issues and translate them into reproducible test scenarios
• Collaborate with production Engineering and application engineering teams to design and execute production scenarios that will assess code and 3rd party performance
• Develop and run PSR tests and measure stats for them
• Work with various sub teams to ensure SLA of their core apis are tracked and maintained release over release
• Application and architecture code profiling
• Infrastructure and application performance tuning
• Troubleshooting performance issues
• Ability to distill volumes of data, analyze performance results, and diagnose performance problems
• Capacity estimating, modeling, or planning

Senior Performance Engineer

Sales Engineer

• Ensure Egnyte’s largest and most strategic customers renew and grow their business with us
• Conduct architectural discovery sessions and business impact analysis workshops to understand the requirements and value related to the business outcomes of solution recommendations.
• Collaborate with account teams to conduct technical discovery, align use cases with platform capabilities, and guide deal strategy.
• Define scalable, secure architectures, including leveraging Egnyte’s APIs and third-party integrations to meet complex customer requirements.
• Prepare and deliver presentations and briefings for executives and technical leads, utilizing both storytelling and technical approaches to convey information appropriately for each audience type.
• Deliver documentation and high-level design overviews for proposals, Proof-of-Concepts (POCs), and implementation handoffs.
• Collaborate with other Principal Solutions Architects to develop and enhance discovery and sales facilitation frameworks and tools.
• Actively engage in the developing and enhancing of best practice knowledge bases and information sharing.
• Serve as a liaison between early adopter customers and prospects and our Product Beta Programs

Senior Customer Success Manager

Senior Manager, Professional Services Sales

Partner Development Manager

Senior Performance Engineer

Principal Sales Engineer