Sentinel Cybersecurity

Consultant

• Execute complex, multi-phase, data migration projects involving hundreds of terabytes, ensuring successful customer deployment and adoption of Egnyte solutions
• Operate as an Egnyte Platform expert with specific and detailed knowledge of the platform across its Collaborate, Secure & Govern, and AI pillars
• Act as a liaison between customers and internal teams for monitoring, reporting and primary troubleshooting of migration jobs, authentication, permissions, and usage of the Egnyte Desktop application
• Engage with customers and internal teams to provide status and escalate issues
• Multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).

Principal Technical Consultant, Professional Services

Support Engineer

• Provide technical support to Egnyte's clients and partners
• Provide support via e-mail, phone and Zoom
• Work effectively and professionally with users who span from IT, business users, partners and executives
• Provide a workable solution that addresses client issue based on their use case
• Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
• Work with Product Management, Engineering and Sales to effectively take issues to resolution
• Participate in testing of new and updated products and provide feedback
• Write technical documents such as service and product FAQ's, guides, and manuals

Technical Support Engineer, Level 1

Salesforce Administrator

• Serve as a primary admin for our Salesforce org (~500 users)
• Perform standard admin tasks: user management, roles, permissions, dashboards, flows, validation rules, and audits
• Develop and maintain scalable solutions using Flows, Apex, custom objects, and Lightning components
• Customize and support managed packages such as Salesforce CPQ, and others
• Partner with business stakeholders to translate requirements into functional, technical, and scalable solutions
• Own full development lifecycle: design, build, test, deploy, and maintain features
• Perform regular system health checks, release planning, and regression testing
• Train end-users, maintain documentation, and champion best practices
• Work independently and proactively suggest improvements and optimizations

Video Editor

• Report to the Corporate Marketing content team; manage video operations and production workflow.
• Build Egnyte's digital video portfolio and establish/uphold video brand standards.
• Conceptualize, storyboard, and produce video assets from requirements gathering through final delivery.
• Collaborate with designers, editors, product managers, Customer Marketing and Creative teams to create 2D animations, illustrations, and edited content for webinars, social, events, web, and more.
• Develop content to raise brand awareness and drive revenue; create compelling content to drive engagement and clicks.
• Animate basic design elements for use by non-video designers.
• Manage third-party agencies and freelancers; ensure outsourced work meets quality and brand standards.
• Follow existing design styles and processes and identify opportunities to streamline production.

Senior Video Producer

Solutions Engineer

• Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content.
• As a Principal Solutions Architect, you will lead the scoping, design, and validation of solutions while clearly articulating Egnyte’s impact on improved business outcomes.
• By translating technical capabilities into compelling business impacts, you will influence key customer decisions.
• You will be aligned to sales regions, focusing on our largest and most strategic deals, as well as working with our largest customers to ensure they gain value from the Egnyte platform.
• WHAT YOU’LL DO: Ensure Egnyte’s largest and most strategic customers renew and grow their business with us
• Conduct architectural discovery sessions and business impact analysis workshops to understand the requirements and value related to the business outcomes of solution recommendations.
• Collaborate with account teams to conduct technical discovery, align use cases with platform capabilities, and guide deal strategy.
• Define scalable, secure architectures, including leveraging Egnyte’s APIs and third-party integrations to meet complex customer requirements.
• Prepare and deliver presentations and briefings for executives and technical leads, utilizing both storytelling and technical approaches to convey information appropriately for each audience type.
• Deliver documentation and high-level design overviews for proposals, Proof-of-Concepts (POCs), and implementation handoffs.
• Collaborate with other Principal Solutions Architects to develop and enhance discovery and sales facilitation frameworks and tools.
• Actively engage in the developing and enhancing of best practice knowledge bases and information sharing.
• Serve as a liaison between early adopter customers and prospects and our Product Beta Programs