Sentinel Cybersecurity

Customer Success Manager

• Ensure that new customers are onboarded successfully via an initial best practices engagement and platform walkthroughs
• Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients
• Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and a great customer experience
• Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs
• Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value
• Create and execute data-driven, dynamic working documents and deliver process documentation
• Forecast both risk and opportunity throughout the customer lifecycle
• Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources
• Maintain awareness of all service matters including technical implementations and activities
• Work with various account teams to achieve success with at-risk customer renewals
• Relay customer feedback regarding product functionality and support to internal stakeholders
• Ensure that Egnyte’s best practices and methodologies are met on a consistent basis
• Will report directly to the Sr. Manager of Customer Engagement.

Backend Engineer

• Build and maintain mostly Python based AI/Integration services in Production scale supporting high traffic and mission critical products and services.
• Involvement in developing lightweight frontend layers using React or similar technologies
• Working with the Egnyte AI team to develop Agentic Framework/MCPs.
• Collaboration with other backend teams, product teams or UX/UI designers if required
• Be a part of the team which leads direction of Egnyte’s Ecosystem and have a strong influence in final Product integration.
• Have a chance to get in direct contact with our Partners and develop communication skills.

Software Engineer – Python Backend

Product Manager

• Own the end-to-end product lifecycle for Egnyte’s External Replication
• Develop features that address enterprise Disaster Recovery and Backup mandates
• Deep-dive into technical nuances of AWS S3, Azure Blob, and Wasabi
• Identify and drive technical integrations with third-party cloud applications
• Act as the "Product CEO" in a high-velocity agile environment

Product Manager – Storage

Events

• Virtual Event Leadership (75%): Lead the strategy and orchestration of virtual event campaigns across key verticals. You will be responsible for ideation through execution, creating unique digital experiences that engage customers and prospects.
• Pipeline & Revenue Accountability: Achieve pipeline and closed-won targets, helping the broader team accelerate opportunities across new logo acquisition and the install base (retention and expansion).
• Field Event Support (25%): Assist in the planning and execution of Tier 1 physical events and agile, sales-requested events to support territory needs.
• Strategic Partnership: Earn the role of trusted advisor on all things pipeline and revenue to Sales leadership. You will work directly with sales leaders and individuals to fully activate program success.
• Cross-Functional Collaboration: Partner cross-functionally with sales, product marketing, demand generation, and other stakeholders to build and execute field marketing programs that drive pipeline and revenue within our core verticals.
• Funnel Optimization: Demonstrate an understanding of the pipeline journey with the ability to adapt to business needs (net new vs. acceleration vs. retention). Continuously tune and optimize campaigns to increase conversions, reduce acquisition costs, and boost ROI.
• Analysis & Reporting: Work with Marketing and Sales Ops to track, analyze, and report on campaign performance across all channels.
• Budget Management: Manage field marketing budget and third-party vendors.

Field Marketing Manager – Virtual Events

Full-stack Engineer

• Design and develop highly scalable and resilient cloud architecture that seamlessly integrates with on-premises systems
• Drive the team’s goals and technical direction to find and pursue technical opportunities that make Egnyte’s cloud platform more efficient
• Effectively communicate complex design and architecture details
• Understand company and industry-wide trends to help develop new technologies
• Conceptualize, develop, and implement changes that prevent key systems from becoming unreliable, under-utilized, or unsupported
• Own all aspects of critical software projects from design to implementation, QA, deployment, and monitoring

Senior Software Engineer

Account Executive

• You will develop sales plans to effectively and efficiently the accounts within an assigned territory.
• You must be able proactively prospect, identify, qualify and develop a robust sales pipeline with minimal supervision.
• Meet and exceed your monthly, quarterly and annual sales goals.
• Utilize your outstanding communication skills, and sales savvy combined with industry and company knowledge to close deals
• Build and maintain close relationships with key decision makers and stakeholders internally, and externally
• Understand market trends and interpret data relevant to our initiatives.

Account Executive 2, Financial Services

• Become a product expert including the technical knowledge and practical business applications
• Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
• Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
• Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
• Keep customers informed of process and procedural changes
• Manage resolution of escalated customer issues
• Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements

Digital Marketing

• This role will report to the Director of Integrated Marketing in Digital Marketing.
• You will be accountable for achieving our Architecture, Engineering, and Construction pipeline and revenue targets.
• Responsible for the development of the strategy, plans, and execution of AEC vertical campaigns across digital marketing channels (Direct/Web, SEO, SEM, Paid Social, Cost Per Lead (CPL), and Email), targeting Prospects (Direct and Partner) and Install Base.
• Act as the AEC campaign subject matter expert within the digital marketing organization.
• In partnership with AEC Product Marketing team, shape the messaging and offer strategy for Architecture, Engineering and Construction (AEC) campaigns across North America and EMEA markets.
• In partnership with Digital Channel Owners, Partner Marketing, and Install Base Marketing, develop the strategy for campaigns to reach desired audiences based on what we know about them.
• Manage marketing brief development and campaign plans, and set objectives and metrics by quarter.
• Develop the full-funnel content strategy for each campaign and work closely with Product Marketing to develop content such as ebooks, whitepapers, and videos, as well as coordinate topics for webinars.
• Own creation of campaign calendar and sequencing of tactic go-live dates, working closely with each of the digital channels, as well as other departments such as public relations and field marketing.
• Develop High-Value Offers (HVOs) for MQL campaigns to encourage First Meetings and manage fulfillment of HVOs.
• Coordinate messages and plans with the Field Marketing team so that both teams' efforts are closely aligned.
• Brainstorm new campaign ideas with sales and marketing teams.
• Oversee and manage the creation of all digital campaign assets, including landing pages, emails, social media, and display ads. Write copy and manage all creative requirements for the campaigns.
• Working with Campaign Operations, manage all marketing operations requirements, including the creation of SFDC and Marketo campaigns, landing page development, coding of emails, list creation, and email sends.
• Oversee distribution of content through digital channels: SEO Guides, Blog, Web Resources, Chat, Paid Social, Content Syndication, Emails, Webinars.
• Work with channel owners to continuously optimize and pilot new digital channels (including A/B testing creative, content, and formats). Recommend innovations that can scale across AEC campaigns.
• Ensure that all marketing activities are aligned/integrated from a messaging, content, and creative perspective.
• Orchestrate teams/resources to bring campaigns to market on time and on budget.
• Develop Outreach templates and Outreach sequences for Sales to leverage for follow-up with marketing-qualified leads coming from campaigns targeting Direct, Partner and Install base prospects.
• Create A/B tests to test messaging within sequences.
• Ensure use of sequences, track usage, and performance.
• Meet with sales to determine what’s working and what’s not working.
• Leverage analytics tools such as Tableau that track campaign performance to monitor real-time performance and continuously optimize campaign targeting, content, creative, and offers.
• Work with the Marketing Analytics team to develop new dashboards to improve understanding of performance across different campaign attributes.
• Report on campaign performance on a weekly basis in weekly reports.

Digital Marketing Campaign Manager

Account Manager

• Own a Managed Service Provider sales territory and unique quota and drive sales through MSP partners within that territory.
• Build, maintain, and manage relationships with current and prospective partners, managing day-to-day and strategic efforts with the partners.
• Develop partner’s capabilities to facilitate the sell through of Egnyte solutions through managed service partners.
• Establish productive, trust-based relationships with key personnel in assigned partner accounts
• Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Coordinate the involvement of Egnyte’s personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
• Drive joint pipeline generation with and key partners to meet pipeline and revenue goals for the territory.
• Process a high volume of partner orders and facilitate partner success by understanding partner usage and consumption.
• Drive business planning with key partners that develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• Work cross-functionally with Egnyte key stakeholders and build a “one-team” attitude across all extended team members
• Build capacity, capability, and collaboration within a portfolio of Partners to achieve partner loyalty and drive partner wallet-share

Partner Account Manager, MSP

Database Administrator

• Build, scale, and administer a large fleet of database clusters
• Monitor and troubleshoot critical performance bottlenecks
• Review and assess the impact of database schema design
• Ensure that databases are secured, maintained, backed up, and highly available
• Review stress testing results and provide recommendations
• Automate anomaly detection to surface databases with failures, IOPS, deadlocks, etc.
• Automate management tasks, streamline processes, and perform standard administrative functions with Python-based tooling
• Build monitoring and observability systems with Prometheus, Grafana
• Drive SLIs/SLOs/SLAs for database reliability and uptime
• Implement Infrastructure-as-Code using Terraform, Ansible, Puppet, and Kubernetes
• Develop CI/CD pipelines for schema and infrastructure automation with Jenkins and GitLab CI
• Collaborate with DevOps, data engineering, and analytics teams to deliver resilient data solutions

Database Administrator – MySQL

Customer Support

• Lead proactive multi-touch outreach (email, phone, SMS) to customers behind on payments and align on repayment or reinstatement plans.
• Educate customers on reinstatement options, billing methods, account access timelines, and next steps.
• Execute reinstatements for returning customers and ensure smooth service restoration.
• Answer internal and external customer inquiries promptly, efficiently, and professionally through Zendesk and Salesforce.
• Partner with Collections to ensure seamless handoff, tracking, and follow-through on non-payment accounts.
• Collaborate closely with Billing, Collections, and Sales teams to resolve customer concerns via phone, email, or virtual meetings.
• Work with Customer Success Managers (CSMs) to ensure high-value customers receive personalized and timely follow-up.
• Coordinate with Renewals to align recovery outcomes with renewal forecasting, reporting, and retention strategy.
• Apply critical-thinking and problem-solving skills to identify and resolve billing and payment-related issues quickly.
• Maintain accurate, detailed records of recovery activity across CRM and billing platforms (Salesforce, Gainsight, internal billing tools).
• Leverage CRM systems and customer support platforms to manage cases, track interactions, and ensure consistent documentation.
• Deliver weekly and monthly reports summarizing revenue recovered, trends, root causes, and recommendations.
• Identify recurring drivers of non-payment churns and propose improvements in communication, workflows, or tooling.
• Execute and propose process improvements that automate or accelerate recovery procedures and reduce manual effort.

Customer Success Support Specialist

Business Analyst

• Review orders and contracts in Salesforce for compliance with product structure.
• Process and Manage Sales Orders and contracts in our internal application, Salesforce, and NetSuite
• Adapt to changing processes and technical and contractual changes in the growing product line
• Manage the inquiry queue in the required SLA for internal and external partners.
• Participate in month-end close: support quarterly financial review and audit
• Good multi-tasking and time management skills.
• Collaborate with Legal, Sales, Deals Desk, and Finance partners to resolve non-compliant orders to resolve deployment bottlenecks
• Assist in process documentation and department process change initiatives

Customer Success Manager

Software Engineer – Python Backend

Product Manager – Storage

Field Marketing Manager – Virtual Events

Senior Software Engineer

Account Executive 2, Financial Services

Customer Success Manager

Digital Marketing Campaign Manager

Partner Account Manager, MSP

Database Administrator – MySQL

Customer Success Support Specialist

Order Management Analyst