Execute complex, multi-phase, data migration projects involving hundreds of terabytes, ensuring successful customer deployment and adoption of Egnyte solutions
Operate as an Egnyte Platform expert with specific and detailed knowledge of the platform across its Collaborate, Secure & Govern, and AI pillars
Act as a liaison between customers and internal teams for monitoring, reporting and primary troubleshooting of migration jobs, authentication, permissions, and usage of the Egnyte Desktop application
Engage with customers and internal teams to provide status and escalate issues
Multi-task and manage multiple projects with strict deadlines
Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).
Requirements
Strong technical skills that cover four or more of the following areas: Software Installation and troubleshooting skills
Data and Permission migration tools
Virtualization experience (VMWare, Hyper-V)
Windows/Linux Server operating systems
Execute and monitor scripts (Python, SQL, PowerShell)
Good understanding of Microsoft Active Directory, Azure AD, SSO
Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment.
Experience leading and mentoring other consultants
Extensive Public Cloud experience, with additional experience migrating data and permissions being a major plus
Extensive experience in Customer Facing implementation roles working remotely.
Should be adept at leading technical discussions and implementation with stakeholders.
Excellent customer engagement and strong communication skills.
Attention to detail; adapt to process in a quick changing environment; proactive problem solver
Bachelor’s degree in computer science, or a related technical discipline
12+ years of relevant technical function experience
Benefits
Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
Health Savings Account (HSA) with a generous employer contribution
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data migrationsoftware installationtroubleshootingvirtualizationWindows ServerLinux ServerPythonSQLPowerShellMicrosoft Active Directory
Soft skills
customer engagementcommunicationattention to detailproblem solvingmulti-taskingproject managementmentoringtechnical discussionsadaptabilitystakeholder engagement