Travel Experience Consultant III
CWT
Business Consultant, VRS, CX
NICE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own customers’ business case and drive increased adoption and bottom-line ROI value of NiCE solutions
- Provide best practice guidance to ensure customer optimizes their business process
- Design change strategy across people, process & technology
- Serve as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering
- Organize and guide application and domain business consultants through program leadership
Requirements
- Strong mix consulting and operations experience
- Proven ability to influence cross-functional teams with or without formal authority
- Experience in maturing VRS methodology and delivery of services
- Experience in direct consulting delivery of strategic advisory engagements
- Expertise in leading customers through Contact Center/CCaaS Digital transformations
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VRS methodologystrategic advisory engagementsContact CenterCCaaSbusiness process optimizationchange strategy design
Soft skills
consulting experienceoperations experienceinfluence cross-functional teamsprogram leadershipguidance
