IT Administrator
Sense Street
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Provide day-to-day IT support for employees: hardware, software, permissions, account provisioning, troubleshooting and ticket resolution.
- Onboard and offboard employees, including setting up user accounts, email, access rights, and devices.
- Maintain an internal knowledge base and support documentation.
- Manage and maintain internal systems including: Workstations (Windows/Mac), Endpoint security software, VPN and remote access tools, Cloud infrastructure (e.g. Microsoft 365), Cameras and surveillance, collaboration devices and tools etc.
- Monitor and manage network devices, firewalls, and connectivity to ensure reliable access.
- Apply best practices for cybersecurity: patch and update management, anti-virus/EDR tools, MFA, secure configurations, email security and phishing protection etc.
- Ensure systems and processes align with enterprise security and regulatory frameworks relevant for clients in capital markets (e.g. GDPR, ISO 27k, SOC2 type 2 etc.).
- Lead audits, compliance documentation, and risk assessments.
- Work closely with Engineering and Data Science teams to support development environments, servers, CI/CD tools, and internal tooling.
- Assist with provisioning and managing development and staging environments for internal tooling.
- Maintain inventory of IT assets and manage lifecycle (procurement, deployment, upgrade/replacement).
- Manage relationships with IT vendors and service providers.
- Identify opportunities to improve IT processes, automate routine tasks, and enhance team productivity.
- Recommend and implement new tools that elevate internal operations and security posture.
Requirements
- Experience in IT support / IT administration roles (ideally in tech or startup environments).
- Strong understanding of Windows, macOS, and common productivity tools.
- Experience with cloud platforms (e.g. Microsoft 365).
- Good knowledge of networking fundamentals and security practices.
- Excellent communication skills and a customer-oriented mindset.
- Familiarity with cloud infrastructure (AWS, GCP, Azure) and basic DevOps tooling.
- Knowledge of identity/ access management solutions (e.g. Azure AD).
- Experience with endpoint security, VPNs, and zero-trust networking.
- Previous exposure to finance or regulated industries.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
IT supportIT administrationWindowsmacOScloud platformsnetworking fundamentalssecurity practicesendpoint securityVPNidentity/access management
Soft Skills
communication skillscustomer-oriented mindset