Selpe Gente & Gestão

Sales

• Receive, verify, and enter orders into the system
• Handle order inquiries for internal and external customers
• Approve new customer creation in Salesforce
• Initiate the rush order process
• Handle incoming phone calls
• Assist in communication and resolution of complaints from internal and external customers
• Document received orders and customer amendments from internal/external clients by attaching them to the system
• Process and track return orders and credit notes
• Follow processes established by management for the department
• Document and keep customer records and departmental files up to date
• Understand and contribute to departmental KPIs
• Approve customer registrations and ensure customer data is always kept up to date
• Collaborate with all departments to meet company deadlines and policies
• Attend meetings as assigned by management
• Cover colleagues' duties during vacations and absences as needed
• Provide guidance and routing for initial customer contacts, documenting them in the system and directing them to the Sales team
• Assist communication between the salesperson and other areas of the company.

Sales Assistant