Selpe Gente & Gestão

Business Development Rep

• Identify and develop new business opportunities by prospecting potential and existing clients through technical visits, participation in events (trade shows, symposia, conferences) and industrial networking.
• Act consultatively with clients, serving as Key Account Manager (KAM) for strategic accounts: understanding applications, processes and technical needs; providing technical and commercial support; and identifying opportunities to apply the company's technologies with a focus on business expansion and relationship strengthening.
• Lead technical-commercial projects from the first client contact through testing, validation and implementation of the solution at industrial scale.
• Prepare technical-commercial reports and result presentations, consolidating information to support decision-making.
• Prepare technical-commercial proposals considering technical and economic feasibility and strategic alignment with the company's positioning.
• Manage the pipeline of opportunities and projects, monitoring the progress of negotiations, tests and implementations.
• Conduct market analyses and identify trends, applications and relevant segments, contributing to the commercial growth strategy.
• Use data analysis tools (such as Power BI) to generate commercial reports.
• Support the creation of technical-commercial content for marketing, including presentations, institutional materials and technical communications.
• Deliver presentations, trainings and technical lectures on the company's technologies and applications.
• Interact with global development teams, sharing market information, applications and project progress.
• Oversee tests and technical validations with clients and internal departments, ensuring correct implementation of solutions.
• Serve as the interface between clients and internal areas (Engineering, Production, Quality and Commercial), ensuring technical alignment and operational feasibility.
• Contribute strategic insights and suggestions for improvements to products, processes and the company's commercial positioning.

Business Development Specialist

Customer Support

• Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams.
• Documents and maintains customer interactions, cases, and requests in designated systems.
• Sets up, maintains, modifies, and reconciles customer and sales representative contracts.
• Processes contract renewals, expirations, transfers, and cancellations.
• Processes purchase orders and contract shipping orders, and resolves order holds.
• Prepares billing requirements, contract statements, and supports invoicing.
• Generates billing corrections (e.g., invoice adjustments, credit/debit memos, and rebills) by researching discrepancies, validating support, and coordinating updates with internal partners.
• Researches and resolves invoice, billing, and payment disputes.
• Manages customer portal registrations and invoice submissions.

Customer Service Representative

General

• Meet technical SLAs for installation, maintenance, and service/support.
• Ensure accurate, standardized technical documentation.
• Maintain the company's professional image, conduct, and technical standards with customers.
• Work with discipline, safety, and a results-oriented focus.

Technical Assistant – After-Sales

Operations

• Realizar o acompanhamento das operações de faturamento dos mercados importadores;
• Monitorar e controlar os processos de análise de crédito, disponibilidade financeira e liberação de faturamento junto à Tesouraria;
• Acompanhar a programação de produção, faturamento, embarques e distribuição internacional;
• Atuar como interface entre as áreas Comercial, Tesouraria, Demand Planning, Supply Chain, Produção, Customs, Logística e demais áreas envolvidas no processo;
• Elaborar e atualizar controles, indicadores e relatórios gerenciais para acompanhamento da performance operacional e comercial;
• Monitorar bloqueios de faturamento, disponibilidade de preços, incentivos comerciais e demais pendências que possam impactar o cumprimento das metas;
• Dar suporte aos importadores da região, esclarecendo dúvidas e acompanhando solicitações relacionadas ao processo de faturamento;
• Acompanhar o cumprimento dos cronogramas de embarque, disponibilidade de navios e documentação necessária para exportação;
• Apoiar a consolidação das estimativas mensais de faturamento e o acompanhamento dos indicadores de faturamento;
• Garantir a atualização dos controles internos e a comunicação entre todas as áreas envolvidas na operação.

Analista Sênior – Operações Comerciais

Brand Manager

• Propose and coordinate the brand strategic roadmaps in collaboration with regional and local stakeholders;
• Act as the brand guardian for the region; ensure appropriate brand positioning with the ultimate goal of building brand equity;
• Ensure full alignment and reporting with the global brand team;
• Ensure the success of product launches;
• Serve as the BMC interface for all brand projects in Brazil and for all regional projects. Work closely with brand managers to ensure alignment of brand initiatives and activities;
• Centralize, update, and distribute key KPIs to enable continuous monitoring of brand performance;
• Coordinate multiregional brand projects aligned with business objectives. Ensure projects are executed within estimated timelines and that all phases are completed;
• Continuously diagnose and assess brand needs (communication, customer experience, etc.);
• Ensure integration between communications and all functions that interact directly with stakeholders, ensuring coherence, synergy, and connectivity;
• Ensure a consistent, strategic brand positioning across all customer touchpoints by integrating product and communication initiatives to strengthen brand equity and customer perception;
• Act as a cross-functional facilitator, connecting Product, Communications, Sales, After-Sales, and Customer Experience teams to develop coherent narratives, impactful launches, and a smooth, integrated customer journey;

Business Development Specialist

Customer Service Representative

Technical Assistant – After-Sales

Analista Sênior – Operações Comerciais

Senior Brand Development Analyst – Temporary