Selerix Systems, Inc

QA Engineer

• Design audit approaches for new work types or delivery families, defining quality standards and piloting methodology
• Execute complex audits independently across multiple delivery families
• Audit high-risk or escalated client interactions and delivery outputs
• Analyze findings over time to identify systemic quality patterns
• Produce trend analysis reports connecting quality trends to client escalations, retention, and onboarding quality
• Distinguish delivery-family interventions from cross-functional process, platform, or tooling fixes
• Partner with Training and Enablement on findings, learning design, and impact measurement
• Recommend process improvements and track adoption and measurable impact
• Engage delivery family leaders proactively on quality trends
• Maintain QA audit methodology and propose updates
• Provide calibration input on complex or ambiguous quality scenarios

Senior Quality Assurance Analyst

Client Services Representative

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output.
• Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation.
• Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay.
• Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material.
• Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior.
• Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time.
• Participate in training for new task types as they transfer into Shared Services scope.
• Share learnings about task types, platform behavior, and common errors with teammates.

Client Services Specialist

Customer Success Manager

• An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements
• This position is the primary liaison between the client and Selerix for ACA reporting
• They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services
• Conduct onboarding meetings for new ACA clients using the established workflow
• Responsible for the initial configuration of the company in software
• Conduct training sessions with clients following established timelines and processes
• Maintain all required records and timelines in Monday.com
• Configures user credentials and provides them to the client team
• Following established processes and procedures, creates and configures setups based on client information
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements
• Participate in staff meetings, conference calls, and other meetings, as needed
• Performs other duties as required