Customer Success Manager

Selerix Systems, Inc

ACA Customer Success Manager managing compliance processes for large clients regarding IRS filing and reporting. Collaborating with Selerix leadership to deliver best-in-class ACA reporting services.

Posted 7/1/2026full-timeRemote • Louisiana, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements
This position is the primary liaison between the client and Selerix for ACA reporting
They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services
Conduct onboarding meetings for new ACA clients using the established workflow
Responsible for the initial configuration of the company in software
Conduct training sessions with clients following established timelines and processes
Maintain all required records and timelines in Monday.com
Configures user credentials and provides them to the client team
Following established processes and procedures, creates and configures setups based on client information
Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements
Participate in staff meetings, conference calls, and other meetings, as needed
Performs other duties as required

Requirements

What you’ll need

Fluent in English with strong written and verbal communication skills
Professional demeanor with outstanding communication and interpersonal skills
Customer-focused mindset with a commitment to providing excellent service and support
Demonstrate strong ethics and maintain confidentiality
Expert Microsoft Office skills
Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early
Self-starter and self-directed with excellent organizational and time management skills
Work in a team environment as well as independently
Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure
Ability to interpret, evaluate, and communicate detailed information while understanding and contributing to broader organizational goals
Ability to manage and support a high-volume portfolio of clients
Must be eligible for US employment

Benefits

Comp & perks

Medical, dental, and vision insurance
4 weeks paid time off (PTO)
9 paid Holidays
401k (with match)
Basic Life
Long Term Disability (LTD)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ACA ReportingProject ManagementClient ConfigurationData InterpretationError CorrectionOrganizational SkillsTime Management

Soft Skills

Communication SkillsInterpersonal SkillsCustomer-Focused MindsetSelf-StarterTeam Collaboration