Senior Quality Assurance Analyst

Selerix Systems, Inc

Senior QA Analyst auditing benefits-administration delivery at Selerix. Identifying systemic quality issues and driving process improvements across Client Success teams.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and audit methodologies, with a strong focus on benefits administration and compliance. Capable of analyzing quality trends and recommending process improvements to enhance operational effectiveness.

Highest-signal resume keywords

Quality Assurance ExperienceBenefits Administration KnowledgeAudit Approach DesignRoot Cause AnalysisLean or Six Sigma Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Framework DesignTrend AnalysisProcess ImprovementData AnalysisClient Interaction Auditing

Soft Skills

Written CommunicationVerbal CommunicationConstructive Feedback

Tools & Technologies

BenSelectHR Technology Platforms

Industry Keywords

Benefits AdministrationACA ComplianceCOBRARegulated ServicesOperational Leadership

About the role

Key responsibilities & impact

Design audit approaches for new work types or delivery families, defining quality standards and piloting methodology
Execute complex audits independently across multiple delivery families
Audit high-risk or escalated client interactions and delivery outputs
Analyze findings over time to identify systemic quality patterns
Produce trend analysis reports connecting quality trends to client escalations, retention, and onboarding quality
Distinguish delivery-family interventions from cross-functional process, platform, or tooling fixes
Partner with Training and Enablement on findings, learning design, and impact measurement
Recommend process improvements and track adoption and measurable impact
Engage delivery family leaders proactively on quality trends
Maintain QA audit methodology and propose updates
Provide calibration input on complex or ambiguous quality scenarios

Requirements

What you’ll need

4+ years of experience in quality assurance, operations, client services, or analytical roles
Experience in benefits administration, HR technology, or similar regulated services environment
Experience designing audit approaches or quality frameworks
Experience working across multiple functions or business units
Deep knowledge of benefits administration, including enrollment, eligibility, carrier integration, ACA compliance, and COBRA
Structured root cause analysis capability
Ability to distinguish process, knowledge, tooling, and performance root causes
Written and verbal communication skills sufficient to present findings to operational leaders and deliver constructive feedback to delivery team managers
Bachelor's degree or equivalent experience
Experience with Lean or Six Sigma preferred
Familiarity with BenSelect or similar benefits administration platforms preferred
Must be eligible for US employment

Benefits

Comp & perks

Medical, Dental and Vision insurance
4 weeks paid time off (PTO)
9 paid holidays
Tuition Reimbursement
401K (with match)
Basic Life
Long-Term Disability