Client Services Specialist

Selerix Systems, Inc

Client Services Specialist managing routine tasks to support Selerix's client experience initiatives. Wide scope for learning and development into specialized roles within the organization.

Posted 7/22/2026full-timeRemote • Louisiana, South Carolina, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and the ability to follow structured processes accurately while effectively communicating and documenting work. Familiarity with ticketing systems and a willingness to learn new platforms are essential for success in a Shared Services environment.

Highest-signal resume keywords

Attention To DetailClear Written CommunicationProcess AdherenceFamiliarity With Ticketing SystemsComfort With Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBenefits AdministrationQuality StandardsMulti-Step Process ExecutionDocumentation

Soft Skills

Effective QuestioningTeam Collaboration

Tools & Technologies

Selerix PlatformMonday.comJiraZendesk

Certifications & Qualifications

Associate's DegreeBachelor's Degree

Industry Keywords

Shared ServicesBusiness Process OutsourcingHR TechnologyCall Center Experience

About the role

Key responsibilities & impact

Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output.
Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation.
Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay.
Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material.
Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior.
Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time.
Participate in training for new task types as they transfer into Shared Services scope.
Share learnings about task types, platform behavior, and common errors with teammates.

Requirements

What you’ll need

0–2 years of professional experience in an administrative, operations, or data entry role.
Experience working in a structured process environment with defined procedures and quality standards preferred.
Experience with benefits administration platforms or HR technology a plus but not required.
Strong attention to detail, with the ability to follow multi-step processes accurately and catch errors in source material.
Clear written communication and the ability to ask specific, useful questions when information is incomplete.
Comfort with technology and the ability to learn new platforms and systems quickly.
Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus.
Prior experience in a call center, shared services, or business process outsourcing environment a plus.
Associate's or bachelor's degree preferred, or equivalent professional experience.

Benefits

Comp & perks

Medical, Dental and Vision insurance
4 weeks paid time off (PTO)
9 paid holidays
Tuition Reimbursement
401K (with match)
Basic Life
Long-Term Disability