Customer Experience Complaints Assistant
Incommunities
Administrator - Accommodation
Seetec
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,242 per year
Job Level
Mid-LevelSenior
About the role
- Ensure that all referrals and allocations are recorded and monitored on the computerised record system
- Process incoming, outgoing and internal mail and communications
- Attend team/interagency meetings and produce clear accurate minutes
- Support Accommodation Officer in planning and delivery of accommodation activities and events
- Contribute to a safe environment for colleagues and visitors by working in accordance with safeguarding and risk management policies and procedures
- Communicate effectively with key stakeholders and support the Accommodation Support Officers with administrative tasks
Requirements
- Ideally have a Level 2 in Business Administration/Customer service or equivalent
- Engaging and comfortable working with a diverse range of people from a variety of backgrounds
- Good eye for detail and excellent organisational skills
- Excellent interpersonal skills and ability to work independently with limited supervision and as part of a team
- Excellent time management, organisational and administrative skills
- Good knowledge of Microsoft Office, Word, Excel, databases and office equipment
- Excellent verbal and written communication skills
- Will be required to process a Disclosure and Barring Service (DBS) check
- Commitment to safeguarding and promoting the welfare of young people and vulnerable adults (Prevent Duty)
