Seetec

Customer Support

• Provide an engaging introduction to all potential customers of the National Careers Service and act as an ambassador for the organisation
• Handle inbound calls and perform triage assessments to establish customers' needs
• Provide relevant and accurate information and signpost customers to appropriate support agencies
• Schedule appointments with Careers Advisors and manage bookings from Jobcentre Plus (JCP)
• Update CRM systems (Yeti) with accurate and relevant information
• Work with Careers Advice teams to support customers
• Operate on a rota covering specified shift patterns, occasional Saturdays, and bank holiday cover as required
• Maintain service quality while working remotely and independently or as part of a team

Customer Support Adviser

Administration

• Ensure that all referrals and allocations are recorded and monitored on the computerised record system
• Process incoming, outgoing and internal mail and communications
• Attend team/interagency meetings and produce clear accurate minutes
• Support Accommodation Officer in planning and delivery of accommodation activities and events
• Contribute to a safe environment for colleagues and visitors by working in accordance with safeguarding and risk management policies and procedures
• Communicate effectively with key stakeholders and support the Accommodation Support Officers with administrative tasks

Customer Support Adviser

Administrator - Accommodation