Seetec

Manager

• Develop a high-performance culture, driving financial targets as set out in the budget.
• Consciously create a workplace culture that is consistent with Seetec’s culture and that emphasises the identified mission, vision, guiding principles, and values of the organisation.
• Plan, allocate and continually evaluate use of resources, ensuring optimum use of staff and property to achieve performance and financial targets and an exceptional quality of service.
• Oversee the effective delivery of employer services to meet the prevailing needs of service users.
• Deliver new contracted services allocating resources and multiple contractual requirements effectively.
• Maintain a quality service by enforcing quality and customer service standards; undertaking regular compliance checks; analysing and resolving quality and customer service problems; identifying trends; recommending, implementing and evaluating system and process improvements.

Area Manager – Galway/Mayo

Area Manager

Administration

• Join our team and support the delivery of the Restart Programme, helping individuals back into sustainable employment.
• Ensure the smooth running of the office by providing comprehensive administrative support and maintaining a welcoming environment for both staff and visitors.
• Deliver a friendly and efficient service in person and over the phone as the first point of contact for customer enquiries.
• Support Employment Advisers during periods of absence, manage office supplies, maintain notice boards, and help keep the workspace tidy and inviting.
• Assist colleagues and management with ad hoc tasks, playing a vital part in ensuring the continuity and effectiveness of our service delivery.

Administrator

• Be the lead contact for the Connect to work service and be responsible for submission of reports, addressing any queries, and providing all required information.
• Work with the Operations Manager to develop a strategy and be accountable for the delivery of the strategy.
• Responsibility to deliver all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality.
• Lead, inspire, motivate, coach and over supervision to teams to deliver team and individual targets.
• Effectively manage a high-quality service that adheres to the principles of Connect to work best practice.
• Drive and monitor stakeholder engagement to ensure development of a robust referral pipeline.
• Attend multidisciplinary team meetings, delivering presentations as needed to promote provision.
• Monitor and manage performance of the Employment Specialists – guide them individually on best practice and achieving individual and team job outcome targets.
• Create a culture of continuous improvement.
• Identify training needs of staff and arrange appropriate training to support with continuous professional development.
• Supporting the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
• Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups.
• Being responsible for the production of quantitative and qualitative reports on the designated services.
• Manage all contracts within a pre-determined financial budget.
• Managing Profit and Loss and monthly financial forecasting.
• Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).
• Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff
• Drive a high-performance culture in line with Seetec Pluss’ vision and values.
• Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and are adhered to.
• Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance Seetec Pluss’ influence in the market.
• Own and share local Jobcentre Plus (JCP) relationships to ensure appropriate referrals to your contracts.
• Develop relationships with other third parties for signposting referrals, where relevant.
• Deliver a positive experience to all customers, ensuring they positively engage with the service and identify opportunities to enhance the service further.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Business Manager

Financial Planning and Analysis

• Accountable for the accurate and timely delivery of financial reporting.
• Working with the Senior Finance Business Partner with setting, monitoring and delivering financial budgets.
• Lead on the finance elements of audits where applicable.
• Ensure Open Book Accounting Returns are submitted on time.
• Ensure all costs are being correctly attributed to the contract within the finance system.
• Deploy and develop robust systems and processes to ensure budget managers are fully accountable and responsible for their areas of operation.
• Supporting budget managers, with monthly meetings and regular communications, to meet the requirements of the contract.

Finance Manager

Communications

• Coordinate the design and delivery of local marketing campaigns to raise awareness and generate referrals and leads to our services.
• Create and commission engaging digital content that reflects the impact of our work and promotes customer success.
• Work with internal and external teams, delivery partners and customers to develop inspirational customer stories.
• Manage social media scheduling and monitoring.
• Analyse digital performance data and provide regular campaign performance reporting.
• Liaise with Seetec’s central functions team and commissioner communications contacts to align messaging, channels, and commissioner branding guidelines.
• Maintain a regional marketing diary, assist with content planning, and update the internal campaign calendar.
• Coordinate with the creative, web and content team to deliver branded, high-quality marketing materials and digital content.
• Support administrative duties including briefing designers, raising purchase orders, collecting case study permissions, and supporting events.
• Provide support to regional and national B2B marketing campaigns.
• Contribute to employer-facing content, such as email campaigns, LinkedIn posts, and sector events.

Marketing and Communications Coordinator

• Translate the Director’s strategy into annual and quarterly multi-channel plans.
• Own the channel governance framework.
• Maintain a robust content/communications roadmap and editorial calendar.
• Run the end-to-end content process across visual, written, audio and video assets.
• Apply strong editorial judgment to ensure clarity, consistency, inclusivity and impact.
• Set and track channel KPI’s and dashboards.
• Produce regular performance reports.
• Coordinate with colleagues to align communications to customer journeys and commercial/contract priorities.
• Own workflows and traffic management via the project board ensuring on-time, on-brand, on-brief delivery.
• Manage day-to-day spend.
• Uphold accessibility, safeguarding, data protection and brand compliance across all outputs.
• Manage crisis and incident response protocols for channels in partnership with the Director and relevant leads.

Channel Optimisation, Communications Manager

Supply Chain

• Facilitate delivery by subcontractors according to delivery plans, frameworks and industry standards
• Ensure subcontractors remain compliant and meet or exceed key performance indicators (KPIs)
• Apply a performance management approach of ‘Challenge’ and ‘Support’ with management and internal functions (Quality, Compliance, Commercial, Finance)
• Travel frequently to conduct contract review meetings with designated subcontractors
• Interpret contract performance data to ensure subcontractors perform as agreed
• Initiate Performance Improvement processes and support management to identify partnerships to manage delivery gaps
• Benchmark subcontractor performance to ensure value for money and continuous improvement
• Create and maintain operational delivery plans with management and support subcontractors to address capability gaps
• Document and share key issues and actions from subcontractor meetings with relevant colleagues
• Encourage continuous improvement and sharing of best practice among provider network
• Present business cases and seek innovative solutions to improve delivery approaches
• Build understanding of area needs to inform and influence effective subcontractor networks
• Build productive relationships with subcontractors based on trust, openness, and joint delivery management
• Establish collaborative environments among stakeholders to drive motivation, innovation and communication
• Ensure subcontractors have requisite policies and processes (Safeguarding, Prevent, Equality & Diversity, Health & Safety)

Supply Chain Lead

• Ensure that all referrals and allocations are recorded and monitored on the computerised record system
• Process incoming, outgoing and internal mail and communications
• Attend team/interagency meetings and produce clear accurate minutes
• Support Accommodation Officer in planning and delivery of accommodation activities and events
• Contribute to a safe environment for colleagues and visitors by working in accordance with safeguarding and risk management policies and procedures
• Communicate effectively with key stakeholders and support the Accommodation Support Officers with administrative tasks

Administrator - Accommodation

Customer Support

• Provide an engaging introduction to all potential customers of the National Careers Service and act as an ambassador for the organisation
• Handle inbound calls and perform triage assessments to establish customers' needs
• Provide relevant and accurate information and signpost customers to appropriate support agencies
• Schedule appointments with Careers Advisors and manage bookings from Jobcentre Plus (JCP)
• Update CRM systems (Yeti) with accurate and relevant information
• Work with Careers Advice teams to support customers
• Operate on a rota covering specified shift patterns, occasional Saturdays, and bank holiday cover as required
• Maintain service quality while working remotely and independently or as part of a team