Seetec

Manager

• Provide a comprehensive Personal Wellbeing (PWB) programme of activities in four key areas to enable participants to make sustained changes to their life style including associates linked to causes of offending
• Enable successful reintegration into local communities with positive role models, encouraging changes to core values and beliefs on the impact of offending behaviour
• Address barriers, develop resilience and perseverance to cope with challenges faced both pre-release and in the community
• Take a lead role in the strategic development, coordination and delivery of the service embedding new delivery models and supporting the development of related contracts and partnerships

Personal Wellbeing Team Manager

Accountant

• Preparation of timely and accurate monthly management accounts.
• Responsibility and accountability for the pillars balance sheets reporting.
• Provide monthly analysis of all relevant balance sheet accounts and lead schedules.
• Responsibility and accountability for pillars profit and loss reporting.
• Responsibility and accountability for pillars cash flow reporting.
• Support the divisional Finance Business Partners with analysis.
• Liaison with internal and external audit teams, produce information and respond to requests appropriately.
• Support the Finance function in delivering the long term financial strategy with a focus on driving value and strategic management of funding across the business by challenging spend plans and taking a proactive role in looking for opportunities to deliver services more efficiently and effectively.

Management Accountant, Fixed Term – 12 Months

Financial Planning and Analysis

• Support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence
• Provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community
• Deliver support through a mix of one to one sessions and group interventions with a strong focus on pre-release planning
• Closely collaborate with volunteer peer mentors and/or mentors to manage caseload more effectively and connect participants with resources for housing, substance use, physical and mental health
• Contribute towards a learning environment for all colleagues
• Ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children

Custody Support Worker

Customer Support

• Promote the Employability programme positively to ensure potential participants have full understanding of the programme and its benefit to them
• Act as first point of contact for customer enquiries, both by telephone and face-to-face, delivering a professional and welcoming service.
• Support Employment Advisers during periods of annual leave, including covering stakeholder meetings and ensuring continuity of service for participants.
• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP
• Working with the operational colleagues to facilitate the smooth transition from ’warm handover’ stage to programme start
• Complete the pre-referral process (warm handover meeting) including checking suitability for the programme and liaise with Job Centre staff for referral sign-off
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow-up meetings with their designated Employment Adviser.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV’s, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Provide regular reviews and ad-hoc support and advice to enable Participants to maintain employment-by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in-work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, X etc.
• Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
• Maintain updated knowledge on all of Restart’s specific services in order to provide the best possible service to participants
• Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
• Collect and record feedback and information and share with appropriate departments and team members
• Manage office supplies, including placing and monitoring stationery orders to maintain adequate stock levels.
• Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
• Ensure the office environment remains tidy, professional, and welcoming.
• Handling petty cash payments to customers and accurate recording these payments to customers files and finance records
• Support colleagues and management with ad hoc administrative tasks to meet business needs.

Customer Experience Adviser

Consultant

• Manage employer expectations, support their recruitment agendas and ensure they work with us time and again by operating as a true business partner.
• Work with your colleagues feeding in intelligence about the local labour market conditions and vacancy pipeline in order to ensure that employability activities delivered in the centre equip clients with the skills and attributes needed to compete in the local labour market.
• In centre you'll provide a recruitment desk service – working alongside our Employment Advisers to prepare clients for interview and match and market them to vacancies.
• You'll support with CV workshops, selection and interview events, interview preparation and feedback after the interview process.
• You'll deliver an exceptional level of customer service at all times to both clients and employers, ensuring that targets, KPI’s, processes, procedure, quality benchmarks and compliance standards are met.

Personal Wellbeing Team Manager

Management Accountant, Fixed Term – 12 Months

Custody Support Worker

Customer Experience Adviser

Employer Services Consultant